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For Companies At a Glance
- Tasks: Lead customer experience marketing communications and enhance customer journeys.
- Company: Join INEOS Automotive, a pioneering force in 4X4 development and manufacturing.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be the voice of customers and drive impactful change in a global team.
- Qualifications: Experience with MarTech stacks and strong communication skills are essential.
- Other info: Based in London, this full-time role offers a chance to shape customer experiences.
The predicted salary is between 48000 - 84000 £ per year.
Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick-up, the Quartermaster.
People and Culture
Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.
If this sounds like you, let’s talk.
As a new OEM, our customers are pioneers and their spirit and dedication to the brand is at the heart of everything we do. As CX Marketing Manager at INEOS Automotive you’ll lead the CX Marketing Communications, identifying opportunities to nurture interest, to drive conversion, develop the customer lifecycle and increase customer retention. You’ll showcase your expertise in customer journey mapping throughout the entire sales funnel and developing communication frameworks. More specifically, you’ll get to:
- Be the voice of the customer within the business and ensure that we are authentic
- Champion our customers across all INEOS Automotive departments to increase advocacy and retention
- Lead a high performing team to continue the global roll-out of a class-leading always-on, automated framework of 1:1 customer marketing communications
- Liaise with regions globally to tailor CRM solutions that work for every market
- Define and implement a robust measurement framework to monitor and measure CX, customer value and retention
Responsibilities:
- Lead the implementation of the INEOS Automotive 1:1 marketing communications strategy – working closely with the Digital (website), Social Media, Brand, Partnerships, Events and Paid Media teams, as well as the internal IT department and product owners to ensure end-end effectiveness – to deliver a best-in-class customer experience
- Manage and champion the INEOS Automotive customer journey, from first brand touchpoints to repeat purchase – identify gaps and opportunities and lead relevant departments to capitalise on these and to drive positive change
- Continuous improvement of the current functionality and set-up of the CRM eco-system, working closely with colleagues in digital and IT to ensure it remains fit for purpose
- Gather and utilise customer insights by developing listening points in the customer journey, define segmentation of customer base and relevant targeting strategies to ensure right message at the right time
- Leverage new and existing technology to create innovative ways of communicating and engaging with our customers – work alongside Digital and IT teams to develop, A/B test and implement transformational strategies
Qualifications:
- Experience with an Enterprise level MarTech stack – SAP and SAP Emarsys experience would be beneficial plus strategic Customer/Automation management and campaign implementation
- Strong communication skills with an ability to build bridges between technical and non-technical staff
- Ability to influence and guide stakeholders at all levels of seniority
- Automotive experience is desirable
- A sound customer experience CRM / and marketing strategist who has experience in implementing their ideas to drive positive change and growth
If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.
If your application is successful one of the team will be in touch to arrange an initial conversation!
Clicking this link will take you to an external site where you can continue with your application
- Location London, United Kingdom
- Discipline Other
- Type Full-time
- Posted 17 July 2025
- Requisition ID AC34A09A59
Job Details
- Location London, United Kingdom
- Discipline Other
- Type Full-time
- Business INEOS Automotive
- Posted 17 July 2025
- Requisition ID AC34A09A59
Apply for this job Clicking this link will take you to an external site where you can continue with your application #J-18808-Ljbffr
CX Marketing Manager employer: INEOS Belgium
Contact Detail:
INEOS Belgium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Marketing Manager
✨Tip Number 1
Familiarise yourself with the automotive industry, especially in the 4X4 segment. Understanding the market trends and customer preferences will help you speak confidently about how you can enhance the customer experience at INEOS Automotive.
✨Tip Number 2
Network with professionals in the automotive and marketing sectors. Attend industry events or webinars to connect with potential colleagues and learn more about the challenges they face, which can give you insights to discuss during your interview.
✨Tip Number 3
Showcase your understanding of CRM systems, particularly SAP and SAP Emarsys. Be prepared to discuss how you've successfully implemented customer journey strategies in previous roles, as this will demonstrate your capability to lead the CX Marketing Communications.
✨Tip Number 4
Prepare examples of how you've used data to drive marketing decisions. Highlight any experience you have with customer insights and segmentation, as this aligns closely with the responsibilities of the CX Marketing Manager role.
We think you need these skills to ace CX Marketing Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the CX Marketing Manager position. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the role but also demonstrate your understanding of INEOS Automotive's mission and values. Use specific examples from your past experience that showcase your ability to lead customer experience initiatives.
Highlight Relevant Experience: In your CV, emphasise any experience you have with MarTech stacks, CRM systems, and customer journey mapping. Be sure to include metrics or outcomes from previous roles that illustrate your impact on customer retention and engagement.
Showcase Communication Skills: Given the importance of communication in this role, ensure your application reflects your strong communication skills. Use clear, concise language and consider including examples of how you've successfully influenced stakeholders in past positions.
How to prepare for a job interview at INEOS Belgium
✨Understand the Customer Journey
Familiarise yourself with the entire customer journey, from initial contact to repeat purchases. Be prepared to discuss how you would identify gaps and opportunities within this journey to enhance customer experience.
✨Showcase Your MarTech Expertise
Highlight your experience with enterprise-level marketing technology stacks, especially SAP and SAP Emarsys. Be ready to provide examples of how you've successfully implemented customer automation strategies in previous roles.
✨Communicate Effectively
Demonstrate your strong communication skills by explaining complex concepts in simple terms. Prepare to discuss how you can bridge the gap between technical and non-technical teams to drive customer-centric initiatives.
✨Prepare for Stakeholder Engagement
Think about how you would influence and guide stakeholders at various levels. Be ready to share examples of past experiences where you've successfully advocated for customer needs across departments.
