Aftersales Training Lead in London

INEOS Automotive – Built For More

Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick up, the Quartermaster.

People and Culture

Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consists of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary.

The Aftersales Training Lead is responsible for designing, developing, and delivering all Aftersales training programmes for partner networks, technical teams, and customer-facing service staff. This includes Customer Advisory, Technical, Parts, and Warranty learning pathways. The role ensures that the INEOS Automotive strategy is implemented effectively and that partners receive the necessary training support aligned with product launch timelines and continuous improvement needs.

Responsibilities include (but are not limited to):

• Lead the end-to-end development of Aftersales training programmes across Customer Advisory, Technical, Parts and Warranty functions (excluding Sales & Product training).
• Translate the INEOS Automotive strategy into practical training pathways for global service partners.
• Create blended learning solutions including classroom, e-learning, hands-on, virtual and on-vehicle training modules.
• Ensure all training content is aligned with product launch timelines and technical maturity.
• Assess partner readiness and identify skill gaps across all Aftersales functions.
• Implement structured learning pathways ensuring all partner staff have up-to-date product knowledge and technical competence.
• Track training KPIs and report on network progress, readiness and performance.
• Ensure compliance with brand standards, legal requirements and operational expectations.
• Engage proactively with launch teams to ensure markets have the required capability for new vehicle introductions.
• Provide Aftersales input into technical publications, support tools and dealer-facing platforms.

What we are looking for:

• Strong background in Aftersales Training, Technical Training, or OEM network development.
• Experience within an OEM or major automotive organisation.
• Experience designing and delivering training solutions in an international or multi-market environment.
• Proven ability to build training programmes from concept through to deployment.
• Outstanding interpersonal and communication skills with the ability to influence at all levels.
• Experience working with blended learning methods (digital, classroom, hands-on, virtual).
• Solid understanding of Aftersales operations including Technical, Service, Warranty and Parts functions.
• Knowledge of EV systems, diagnostics, or advanced vehicle technologies.
• Familiarity with Learning Management Systems (LMS) and digital learning development tools.

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information. If your application is successful one of the team will be in touch to arrange an initial conversation!