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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage client accounts from order to delivery.
- Company: Join INEOS, a leader in innovative petrochemical operations.
- Benefits: Career development opportunities, dynamic team environment, and competitive salary.
- Why this job: Be the vital link between customers and our cutting-edge business.
- Qualifications: Motivated individuals with client management experience and strong communication skills.
- Other info: Exciting growth potential in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
Contribute to an organisation that is the home to some of petrochemicals most innovative and cutting-edge operations, with three world-scale acetyls plants producing acetic acid, acetic anhydride, and ethyl acetate. We are the largest producers of acetic acid and acetic anhydride in Europe and the second largest producer of acetic acid globally. INEOS Acetyls are also the largest producer of ethyl acetate in Europe and one of the major producers globally. The whole chain of chemicals production is managed in Hull, from research to manufacturing, logistics and sales.
Our customer service function is core to our Commercial operations, and we would like you to be part of this exciting journey.
About the Opportunity
Offering amazing customer service is part of our special chemistry. Customer Service is critical to competing effectively and at INEOS customer service is very much a team sport. Our Customer Service Representatives are the main contact between our customers and the business, providing support and managing orders from order acceptance to delivery. You’ll be responsible for proactively managing the relationship between our customers and the business, managing expectations as well as the financial aspects of the account too. This is an exciting opportunity to join our Acetyls Commercial team. This role provides excellent opportunities for career development and professional growth.
About you
We are looking for candidates who are highly motivated and enjoy going that extra mile and have experience in providing optimum client account management. You’ll need to be confident communicating in English, ideally also fluent in Italian, with Spanish being beneficial. Enjoy building long lasting relationships with customers and also have experience in logistics. A self-starter, you should be a confident communicator who can build great working relationships. You’ll be able to manage multiple priorities, with very little prompting and guidance.
Interested?
Please apply with your CV and a cover letter before the 20th February 2026 to hull.careers@ineos.com.
Customer Service Representative employer: INEOS Acetyls
Contact Detail:
INEOS Acetyls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to current or former employees at INEOS through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations with clients, as this role is all about building relationships and managing expectations.
✨Tip Number 3
Show off your language skills! If you’re fluent in Italian or Spanish, make sure to highlight that during interviews. It’s a big plus for connecting with diverse customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any relevant experience in client account management and logistics to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Don’t forget to mention your language skills if you speak Italian or Spanish!
Showcase Your Communication Skills: As a Customer Service Representative, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. We want to see how you can build relationships with customers right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at INEOS Acetyls
✨Know Your Stuff
Before the interview, make sure you understand INEOS and their operations. Familiarise yourself with their products like acetic acid and ethyl acetate. This knowledge will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went the extra mile for a customer. Highlight how you managed relationships and expectations, as this role is all about building strong connections with clients.
✨Practice Your Communication
Since communication is key in this role, practice speaking clearly and confidently. If you speak Italian or Spanish, be ready to demonstrate your language skills. This could set you apart from other candidates!
✨Be Ready for Scenario Questions
Expect questions that assess how you handle multiple priorities and manage logistics. Think of specific scenarios where you successfully juggled tasks or resolved issues, as this will showcase your problem-solving abilities.
