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For Companies At a Glance
- Tasks: Manage energy sales contracts and ensure smooth operations for compliance and efficiency.
- Company: Join Sustainable Energy First, a certified B Corporation dedicated to reducing carbon footprints.
- Benefits: Enjoy remote work, flexible hours, 25+ days holiday, and a perks platform with discounts.
- Why this job: Be part of a mission-driven team making a real impact on sustainability and customer satisfaction.
- Qualifications: Previous admin experience, strong communication skills, and a detail-oriented mindset are essential.
- Other info: Salary ranges from £25.2k to £30.1k with performance bonuses.
The predicted salary is between 25200 - 30100 £ per year.
Operations Specialist – 12 Month Maternity Cover
Sustainable Energy First Lytham St. Annes, United Kingdom Mid Market
Company Description
Sustainable Energy First is a leading sustainable energy and utilities specialist. As a certified B Corporation with a strong commitment to sustainability, we are focused on reducing the carbon footprint of our clients, which account for 3.5% of UK business power consumption. Our goal is to eradicate 327,000 tonnes CO2e by 2028, equivalent to taking 73,000 cars off the road.
Position
This role of an Operations Specialist ensures the smooth operation of end-to-end processes by managing energy sales contracts, monitoring compliance, minimising risk, and driving operational efficiency. It combines administrative precision, stakeholder engagement, and quality assurance to support the business in achieving its revenue goals while maintaining high standards of compliance and customer satisfaction.
Key activities include:
- Monitoring energy sales contracts, assessing risks, and providing ongoing feedback to the Enterprise Sales team.
- Processing energy contracts through Salesforce, ensuring accuracy and adherence to quality standards.
- Conducting quality checks to ensure contracts align with Finance team requirements.
- Overseeing the successful transfer of energy contracts to supply and ensuring they achieve ‘go-live’ status.
Requirements
- Previous experience in a support or administrative role
- Familiarity with complaint resolution processes and ability to effectively manage complaints
- Experience working with CRM systems (not essential)
- Knowledge of the energy industry and energy supplier processes (not essential)
- Experience using call recording software and Access Database (desired)
- Strong problem-solving abilities
- Effective stakeholder management skills, with the ability to challenge constructively
- Excellent verbal and written communication skills, with strong proof-reading capabilities
- Solid organisational skills and the ability to work effectively under tight deadlines
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook
- Understanding of compliance frameworks, GDPR regulations, and regulatory standards
- Detail-oriented with a commitment to accuracy
- Adaptable and capable of engaging with diverse stakeholders
Other Information
Salary: £25.2k-£30.1k per annum basic performance related bonus
Starting at 25 days holiday plus bank holidays
Remote, flexible working available
Birthday day off
Benefits platform – gym membership, retail discounts and many more
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Operations Specialist - 12 Month Maternity Cover employer: Inenco Group
Contact Detail:
Inenco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist - 12 Month Maternity Cover
✨Tip Number 1
Familiarise yourself with the energy industry and its key players. Understanding the market dynamics and current trends will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM skills, especially Salesforce, as this is a crucial part of the role. If you haven't used it before, consider taking a quick online course to get a basic understanding of how it works.
✨Tip Number 3
Prepare examples of how you've effectively managed stakeholder relationships in the past. This role requires strong engagement skills, so having specific instances ready can set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving abilities by thinking of scenarios where you've successfully resolved issues or improved processes. Being able to articulate these experiences will highlight your fit for the operational efficiency aspect of the role.
We think you need these skills to ace Operations Specialist - 12 Month Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in support or administrative roles. Emphasise any familiarity with complaint resolution processes and CRM systems, even if it's not essential.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sustainability and how your skills align with the role of Operations Specialist. Mention your problem-solving abilities and stakeholder management skills, as these are key for the position.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial, consider including examples of how you've effectively communicated in previous roles. Highlight your proof-reading capabilities to demonstrate attention to detail.
Research the Company: Familiarise yourself with Sustainable Energy First's mission and values. Understanding their commitment to reducing carbon footprints will help you convey your alignment with their goals during the application process.
How to prepare for a job interview at Inenco Group
✨Understand the Company’s Mission
Before your interview, make sure you know Sustainable Energy First's commitment to sustainability and their goal of reducing carbon emissions. This will show your genuine interest in the company and align your values with theirs.
✨Familiarise Yourself with Energy Sales Contracts
Since the role involves managing energy sales contracts, brush up on what these entail. Be prepared to discuss any relevant experience you have, even if it's from a different industry, and how it can apply to this position.
✨Highlight Your Problem-Solving Skills
The job requires strong problem-solving abilities. Think of specific examples from your past roles where you successfully resolved issues or improved processes, and be ready to share these during the interview.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder engagement in this role, prepare to discuss your experience in managing relationships. Think about times when you had to challenge constructively and how you navigated those situations.
