At a Glance
- Tasks: Support customers and enhance sales through technical expertise and relationship management.
- Company: Join IndyKite, a pioneering platform at the intersection of data governance and AI.
- Benefits: Enjoy flexible working hours, competitive salary, and global offsite gatherings.
- Other info: Be part of a diverse team that values your uniqueness and offers career advancement opportunities.
- Why this job: Make a real impact by bridging customer experience and sales in a cutting-edge tech environment.
- Qualifications: Experience with graph databases, deployment, integration, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About IndyKite
IndyKite is a pioneer in data trust and AI enablement, building the trust and decision layer for enterprise agentic AI. Powered by a live context graph, the IndyKite platform brings deep contextual intelligence, identity-centric security, and fine-grained authorization to enterprise data — enabling organizations to deploy AI at scale with precision, confidence, and full regulatory compliance. Our products are at the cutting edge of securing agentic AI workloads and delivering real-time, authorized, context-aware data to enterprise applications.
The Opportunity
IndyKite is a pioneering platform focused on providing innovative solutions centered on the relationships exposed in the data that support sophisticated authorization and intelligence within the knowledge graph. Our strategic goal is to grow our team in support of our growing number of customers, partners, our trusted system integration and reseller partners and our regional sales account executives. We are expanding our team by adding a member capable of being a bridge between our Customer Experience and Sales teams while providing ad-hoc support to our strategic system integrators.
Interested in a role where support of customers provides insight to Engineering and improves sales impact? We’re looking for a motivated team member who is comfortable training, mentoring and addressing concerns or issues for Prospects, Customers and Partners. You are a person experienced with the art of collaborative engagement where you are constantly seeking to better understand your audience's issues, establish trust, and continuously improve the services we deliver.
As a Customer Service and Pre-Sales Engineer, you will be a critical technical resource for both our existing customers and our sales team. You will apply your technical depth to customer configuration and deployment concerns with a goal of ensuring successful platform deployment and adoption. You will be the technical evangelist during the sales cycle working as an integrated member of the sales executive planning, preparation and delivery. This role requires a unique blend of technical expertise and exceptional, human-centered soft skills. We are looking to place a person in both London, England and Calgary, Canada.
Key Responsibilities
- Customer Support: Provide expert technical guidance and support to IndyKite customers, assisting them through deployment, integration, and ongoing platform operation.
- Pre-sales Excellence: Deliver compelling Proof of Concepts (POCs), sophisticated product demonstrations, and strategic architectural recommendations to prospective clients and Account Executives.
- Technical Consulting: Act as a technical expert for our platform, offering insights into integration and configuration best practices.
- Relationship Management: Support high-need clients with managed services or long-term engagements, ensuring high satisfaction and a positive experience.
Required Technical Skills and Experience
The ideal candidate brings strong experience in the following areas:
- Graph Database Expertise: Demonstrated knowledge of graph database technologies, including practical experience with Neo4j and the Cypher query language.
- Deployment: Demonstrated understanding of IaC principles and the core Terraform workflow (init, plan, apply), with the ability to maintain and update existing configurations.
- Integration: Comfortable implementing and maintaining data flows between systems using REST APIs for request-response actions and Apache Kafka / Confluent for message-based data movement.
- Development Skills: Experience with technologies such as Python, Javascript, REACT, Go.
- Software Skills Delivery: Proven capability to implement, integrate and configure complex software products.
- Identity & Authorization: Business and technical expertise in policy design and implementation, and familiarity with IAM protocols in particular OAuth 2.0 and AuthZEN.
- AI Skills (Nice-to-Have): Experience developing AI Agents using Python. Familiarity with LLM integration patterns (e.g., RAG) and emerging standards like MCP for data connectivity and A2A for multi-agent orchestration.
- Bachelor´s Degree in Computer Science, Engineering, Information Systems, Business or a related field (or equivalent experience).
Behavioral and Interpersonal Skills
IndyKite is committed to building a calm and empathetic team culture. You may also be a perfect fit if you are able to demonstrate:
- Composure Under Pressure: The ability to maintain a calm and professional demeanor, especially when diagnosing and troubleshooting complex, high-stakes technical challenges for customers.
- Empathy and Active Listening: A high degree of empathy to truly understand the customer's perspective, pain points, and technical objectives, translating needs into effective solutions.
- Clear Communication: Exceptional verbal and written communication skills, with the ability to explain complex technical concepts simply, patiently, and clearly to both technical and non-technical audiences.
- Collaborative Spirit: A proactive and supportive approach to working with Account Executives, the Customer Experience team, and external partners.
Why you should choose us
- Flexible working hours/hybrid/remote.
- Competitive salary/benefits, and employee stock ownership plan.
- Annually global offsite gatherings.
- Global fast-paced collaborative environment.
- Ambitious, fun and supportive colleagues.
- Career advancement opportunities.
At IndyKite, we believe that your uniqueness is your power. We are dedicated to creating a workplace where everyone feels valued and empowered to be themselves. As an equal opportunity employer, we embrace diversity in all forms, including race, gender, sexual orientation, identity, religion, age, nationality, disability, veteran status, and background. If you're interested in this position and think we could be a good fit, we´d love to hear from you.
Customer Service and Pre-Sales Engineer (Canada & UK) employer: IndyKite, Inc.
IndyKite is an exceptional employer that fosters a collaborative and innovative work culture, offering flexible working hours and competitive salaries alongside an employee stock ownership plan. With a strong commitment to diversity and inclusion, employees are empowered to grow their careers in a supportive environment while contributing to cutting-edge AI solutions in both London and Calgary.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Pre-Sales Engineer (Canada & UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IndyKite, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IndyKite, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Pre-Sales Engineer (Canada & UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IndyKite, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at IndyKite, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IndyKite, Inc.!
How to prepare for a job interview at IndyKite, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
