Graduate Contract Operations Coordinator - London

The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.

What’s the role? The Contracts team is a part of Bloomberg Finance and Admin department. It is deeply ingrained in the customer service and operations of the organization. The role of a Contracts Operations Coordinator in this business is to provide excellent customer service to a large global client base. The Contracts team is responsible for the operational and administrative management of the contracts processes across all Bloomberg groups and products. We work in a very fast-paced environment, where prioritisation and operational excellence are key. We work towards ambitious individual and team goals.

As a coordinator on this team, your day to day will consist of managing client support tasks (70+ daily) through the order to cash process. We are responsible for mitigating risk through proper legal documentation and the management of our client database.

We’ll trust you to:

• Have strong multi-tasking skills: Receive and analyse Service Order Requests (SORs) and identify contract needs. Review and apply executed contracts to customer profiles. Ensure contracts are issued to our clients timely and accurately. Manage direct requests from internal and external clients on all operational contract inquiries.
• Have strong attention to detail and analytic approach: Maintain global agreements and customer legal entity databases, ensuring appropriate documentation is signed by the clients, and that database integrity is maintained. Mitigate risk for Bloomberg and our Customers by providing stewardship on Contracts related processes and implementing policy guidelines.
• Drive platinum Customer Service: Partner with Bloomberg Sales, Operations, Accounting, Installations and Negotiations teams globally to provide extraordinary customer experience. Assist all clients with contract related inquiries that contribute to the finalisation of the sales process. Effectively communicate between internal and external partners, and liaise on issue management and resolution times. Think ahead to identify next steps and consequences of events or actions and evaluate whether arguments or cases are complete and sound.
• Be Technically Inclined: Use various research and knowledge platforms to execute daily responsibilities. Troubleshoot technology failures to allow business to move forward seamlessly.

You’ll need to have:

• 1-4 years working experience.
• Bachelor's Degree or equivalent experience.
• Experience dealing with contracts such as vendor contracts, customer service related contracts etc., and data maintenance.
• Excellent verbal and written communication and presentation skills.
• Ability to multi-task and meet tight deadlines with attention to detail and quality.
• Strong analytical and problem-solving skills.
• A results oriented approach: possesses the drive and energy to achieve excellent results.
• Be self-motivated with the ability to work independently as well as part of a team.
• Strong aptitude for learning various systems in a fast-paced environment (Bloomberg Terminal, Microsoft Suite, SAP, Kofax).

We’d love to see:

• Customer Service Experience in Financial Services or Technology.
• A passion for customer service.
• Keen eye for workflow efficiency opportunities.

About Bloomberg: Born in 1981, Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions. What began as an idea to bring efficiency to buyers and sellers of the bond market has evolved into the central nervous system of global finance. We are a forward-looking, ever-evolving company focused on building products and solutions needed by our clients. We are passionate about collaboration. We innovate in real-time. We create tools that our customers need, before they know they need them. We find answers to questions they didn’t even know they should ask.

At Bloomberg, we are guided by four core values that are the foundation of our continued success: innovation, collaboration, customer service and doing the right thing. Our company's groundbreaking success reaches far beyond the finance and technology industries: we invest nearly all of our profits to help solve humanitarian issues globally and in our own communities. Our founder, Mike Bloomberg, is one of the world's top philanthropists, and through Bloomberg Philanthropies, we are committed to support worthy causes where the greatest good can be achieved. By harnessing the power of data, news and analytics, we help organise, understand and bring clarity to a complex world. It's our purpose. Come find yours.

How to apply: To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.