We are committed to delivering an outstanding experience to every customer by providing professional, efficient, and customer-focused service at every stage of their journey. We foster an inclusive and collaborative workplace where individuals are empowered to contribute, grow, and make a meaningful impact through exceptional service delivery.
The purpose of this role is to act as a key point of contact for customers, ensuring a seamless and positive experience from start to finish. The Customer Experience Expert is responsible for delivering high-quality customer service, handling enquiries effectively, resolving issues with empathy and professionalism, and supporting continuous improvements that enhance customer satisfaction and operational excellence. Join us as a customer experience expert at our London office!
This role is a full time role 40 hours a week, 5 days a week - Monday to Friday. Initial 6 months contract with possibility of extension. The open vacancies are in Barbican (Zone 1) and Hounslow (Zone 5) areas.
Role and Responsibilities
Key Responsibilities will include but are not limited to:
Promote products and services to new and existing customers maximize revenue generation.
Responsible for the sales and promotion of our core Business vertical of Travel products-Visa Concierge, Travel Insurance, International calling cards, Holiday/Tour packages, Hotel Accommodation and other travel related accessories.
Proactively approach customers, greet them and ascertain their needs.
Understanding the requirements of customers/applicants and ensuring the best possible options.
Aggressively look at options to Cross Sell and Up sell
Ability to work under pressure and target driven environment
Maintain knowledge of current sales and promotions, policies regarding
Contact Details:
Industry-Leading Organisation Careers Recruitment Team
