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- Tasks: Manage member experiences and create exceptional workplace environments.
- Company: Industrious is a leading premium workplace provider, focused on creating great days for teams.
- Benefits: Enjoy commuter perks and a collaborative, inclusive work culture.
- Other info: This is an in-person role, requiring a local commute to London.
- Why this job: Be part of a dynamic team that values individuality and celebrates every win.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 36000 - 60000 £ per year.
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.
This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of the city listed in this posting. To help, our compensation package includes some great commuter benefits!
Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organise all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.
In a year you’ll know you’re successful if:
- You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them.
- You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!).
You’re a great fit for this role if:
- No member request is too big or too small for you to handle.
- You’re energised by people and work well in a team.
- Your attention to detail is something people comment on.
- You’re resilient. You know growth only comes from embracing challenging and unpredictable days.
- You’re willing to get your hands dirty one minute and think big picture the next.
Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, colour, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Contact Detail:
Industrious Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Manager - London
✨Tip Number 1
Familiarise yourself with the local business community in London. Attend networking events or join local business groups to connect with potential members and understand their needs. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of how you've successfully handled challenges in previous roles. Be ready to discuss specific situations where you made a positive impact on customer experience or team dynamics.
✨Tip Number 3
Showcase your ability to organise and execute events by sharing past experiences where you planned successful gatherings or initiatives. Highlight your attention to detail and how you ensured everything ran smoothly, as this is crucial for the Member Experience Manager role.
✨Tip Number 4
Emphasise your collaborative spirit during discussions. Share examples of how you've worked effectively within a team to achieve common goals, as this aligns with the company’s values of teamwork and inclusivity.
We think you need these skills to ace Member Experience Manager - London
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what Industrious is looking for in a Member Experience Manager. Pay attention to the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in hospitality or customer service roles. Showcase specific examples where you've successfully solved problems or created memorable experiences for clients.
Showcase Your Personality: Industrious values individuality and authenticity. Use your application to convey your personality and how it aligns with their culture. Share anecdotes that reflect your collaborative spirit and enthusiasm for creating great workplace experiences.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description and demonstrate how your skills and experiences make you a perfect fit for the Member Experience Manager position at Industrious.
How to prepare for a job interview at Industrious
✨Show Your Passion for People
As a Member Experience Manager, your role revolves around creating great days for teams. Make sure to express your enthusiasm for working with people and how you enjoy solving their problems. Share specific examples of how you've positively impacted someone's experience in previous roles.
✨Demonstrate Your Problem-Solving Skills
Industrious values problem solvers who can think outside the box. Prepare to discuss situations where you've successfully navigated challenges or conflicts. Highlight your ability to remain calm under pressure and how you approach finding solutions collaboratively.
✨Emphasise Your Community Knowledge
Since you'll be representing Industrious in the local market, it's crucial to show that you understand the community's needs and interests. Research local businesses and events beforehand, and be ready to discuss how you would engage with them to enhance member experiences.
✨Be Authentic and Inclusive
Industrious celebrates individuality and diversity. During the interview, be yourself and share your unique perspectives. Discuss how you value inclusivity in the workplace and how you would foster an environment where everyone feels comfortable being their authentic selves.