About the Role
Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you are comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen.
Success Criteria
- You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them.
- You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!).
Fit Criteria
- No member request is too big or too small for you to handle.
- You’re energized by people and work well in a team.
- Your attention to detail is something people comment on.
- You’re resilient. You know growth only comes from embracing challenging and unpredictable days.
- You’re willing to get your hands dirty one minute and think big picture the next.
Requirements
- Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
- Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
- Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
- Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment.
- Ensure work areas are kept in a sanitary condition and all safety protocols are followed.
Member Experience Manager - London employer: Industrious
Industrious is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those passionate about community engagement. With a focus on collaboration and creativity, employees are encouraged to innovate and connect with members, while enjoying benefits that support work-life balance and professional development. Located in a dynamic environment, this role offers unique opportunities to make a meaningful impact and foster lasting relationships within the community.
