At a Glance
- Tasks: Create amazing experiences for members by managing office supplies and hosting events.
- Company: Join Industrious, the leading premium workplace provider with a vibrant culture.
- Benefits: Enjoy a competitive salary, private healthcare, and opportunities for professional growth.
- Other info: Dynamic role with plenty of opportunities to connect and collaborate.
- Why this job: Be the heart of the workplace, making every day special for your team.
- Qualifications: Great interpersonal skills and a proactive attitude towards problem-solving.
The predicted salary is between 28000 - 28000 £ per year.
About The Company
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.
About The Role
As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here’s what it could look like:
- You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
- You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
- You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
- You add new members into multiple systems so their first day in their office is seamless and memorable.
- You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
- You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
- You take a walk in-tour while your Member Experience Manager is assisting another potential member.
Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values.
You’re a Great Fit For This Role If:
- No member request is too big or too small for you to handle.
- You find yourself smiling when restocking the fridge and fixing the printer.
- You’re energised by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together.
- You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem.
- You’re resilient. You know the value of having a routine, but you’re ready for the bumps too.
- You’re willing to get your hands dirty and realise the behind the scenes work is not always glamorous.
- You always look to improve and make things more efficient because staying busy is your happy speed.
The salary for this role is £28,000 + performance bonus. On top of that, you’ll enjoy a range of perks, including private healthcare, pension, Employee Assistance Programme, corporate events, Learning & Development Grant, regular training.
Member Experience Associate - London employer: Industrious
Join a leading book manufacturing company that values its employees and fosters a dynamic work culture. As a Laminator Operative, you'll benefit from comprehensive training, opportunities for skill development, and a supportive team environment that encourages growth. With a focus on quality and safety, this role offers a rewarding experience in a fast-paced setting, perfect for those looking to make a meaningful impact in the print industry.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience Associate - London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Industrious. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Industrious before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Experience Associate - London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Industrious:Your cover letter is your chance to shine! Tell us why you want to work at Industrious specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Industrious!
How to prepare for a job interview at Industrious
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
