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For Companies At a Glance
- Tasks: Create amazing experiences for members by managing office supplies and hosting events.
- Company: Join Industrious, the leading premium workplace provider with a vibrant culture.
- Benefits: Enjoy a competitive salary, private healthcare, and opportunities for professional growth.
- Why this job: Be the heart of the workplace, making every day special for your team.
- Qualifications: Great interpersonal skills and a proactive attitude towards problem-solving.
- Other info: Dynamic role with plenty of opportunities to connect and collaborate.
The predicted salary is between 28000 - 28000 £ per year.
About The Company
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.
About The Role
As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here’s what it could look like:
- You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
- You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
- You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
- You add new members into multiple systems so their first day in their office is seamless and memorable.
- You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
- You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
- You take a walk in-tour while your Member Experience Manager is assisting another potential member.
Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it’s more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values.
You’re a Great Fit For This Role If:
- No member request is too big or too small for you to handle.
- You find yourself smiling when restocking the fridge and fixing the printer.
- You’re energised by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together.
- You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem.
- You’re resilient. You know the value of having a routine, but you’re ready for the bumps too.
- You’re willing to get your hands dirty and realise the behind the scenes work is not always glamorous.
- You always look to improve and make things more efficient because staying busy is your happy speed.
The salary for this role is £28,000 + performance bonus. On top of that, you’ll enjoy a range of perks, including private healthcare, pension, Employee Assistance Programme, corporate events, Learning & Development Grant, regular training.
Member Experience Associate - London employer: Industrious
Contact Detail:
Industrious Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Associate - London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Industrious' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in creating great days for everyone.
✨Tip Number 2
Practice your people skills! As a Member Experience Associate, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in handling member requests and building relationships.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. Whether it’s fixing a printer or organising an event, being ready to share these stories will impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s create great days together!
We think you need these skills to ace Member Experience Associate - London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your words. Remember, we’re all about creating great days, and that starts with being genuine.
Tailor Your Application: Make sure to tailor your application to the Member Experience Associate role. Highlight your experience in customer service and any events you've organised. We love seeing how your skills can contribute to our mission of building a fantastic workplace experience!
Be Specific: Use specific examples to illustrate your skills and experiences. Instead of saying you’re good at problem-solving, share a story about a time you tackled an unexpected issue. This helps us understand how you think and work, which is super important for this role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Industrious
✨Know the Company Inside Out
Before your interview, take some time to research Industrious. Understand their mission, values, and what makes them unique in the workplace-as-a-service industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Member Experience Associate, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlighting your interpersonal skills will demonstrate that you're a great fit for creating a positive member experience.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially in chaotic situations. Think of times when you've had to think on your feet or come up with creative solutions. Being able to articulate these experiences will show that you can handle the dynamic environment at Industrious.
✨Emphasise Your Attention to Detail
Industrious values the magic in the details, so be prepared to discuss how you ensure quality in your work. Whether it's planning events or managing supplies, share specific instances where your attention to detail made a difference. This will highlight your proactive nature and commitment to excellence.