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- Tasks: Provide top-notch IT support across Europe and tackle complex tech challenges.
- Company: Join a dynamic global tech team at Industrious, known for innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with endless learning and career advancement opportunities.
- Why this job: Be the tech hero who enhances member experiences and drives innovation.
- Qualifications: Tech-savvy with experience in IT support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Industrious is seeking a highly adaptable IT Associate to join our global technology team. While we maintain high enterprise standards and clear operational frameworks, we operate in a high-velocity environment supporting diverse sites across Europe. We are looking for a versatile IT professional who possesses a broad technical curiosity and a genuine passion for resolving complex issues. This role requires an individual who excels in a multifaceted support environment—someone who stays ahead of the curve, constantly learning and innovating to improve the member experience. You will balance rigorous adherence to our global security protocols with the ability to navigate the unique technical landscapes of our various European locations.
Key Responsibilities
- Comprehensive IT Support & Service Excellence: Provide expert Tier 1-2 support across multiple European locations, managing a diverse ecosystem of hardware and software (macOS, Windows, iOS, and SaaS tools). Act as the primary technical point of contact for members, resolving complex queries with a "Member-First" mentality and ensuring every interaction is handled with professional polish. Lead on-site technical setups for new location launches, ensuring that all infrastructure—from high-end AV systems to local printing solutions—perfectly aligns with Industrious’ global standards.
- Network Intelligence & Vendor Partnership: Advanced Network Oversight: While we utilize a dedicated network vendor for core architecture, you must possess a deep conceptual and practical understanding of networking principles (TCP/IP, DHCP, DNS, VLANs) to provide sophisticated on-site management. Technical Liaison: Act as the "boots-on-the-ground" expert when collaborating with our network provider, ensuring that site-specific nuances across Europe are communicated effectively and that local connectivity remains seamless.
- Strategic Sales Support & Member Consulting: Technical Diplomacy: Partner with the business team during the sales cycle for enterprise prospects. You will provide the professional clarity and technical reassurance needed—specifically regarding network security—to help close complex deals. The "Calm in the Storm": Maintain a composed, professional demeanor when handling urgent technical queries from high-value members, ensuring they feel supported even in high-pressure situations.
- Technical Innovation & Adaptability: Mastering the Unknown: Demonstrate a proactive drive to explore new technologies and situations. Whether it’s a new hardware rollout or a unique site constraint, you approach the unknown as an opportunity to learn, innovate, and improve. Process Evolution: Identify recurring technical hurdles and suggest "outside-the-box" improvements to our standard playbooks to increase efficiency across the European portfolio.
Systems Experience
- Enterprise SaaS & Productivity: Google Workspace (administration and support), Slack, and AI-assisted tools like Gemini for high-velocity workflows.
- Endpoint Management (MDM): Deep familiarity with Mobile Device Management (MDM) platforms such as Jumpcloud and Kandji (Iru) for policy enforcement and deployment across a multi-site environment.
- Operating Systems: Comprehensive Tier 1/2 support, deployment, and troubleshooting experience for macOS, iPadOS, and Windows ecosystems.
- Infrastructure & AV: Administration and support for physical on-site infrastructure, including Zoom Room/Meeting Room technologies, enterprise Audio Visual (AV) systems, and network printing solutions (e.g., Xerox).
- Identity & Access Management (IAM): Experience with user management.
IT Associate, Europe in London employer: Industrious
Contact Detail:
Industrious Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Associate, Europe in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have a lead on that perfect IT Associate role!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or a cool project under your belt, don’t be shy about sharing it. Create a portfolio or a LinkedIn post showcasing your tech wizardry to catch the eye of potential employers.
✨Tip Number 3
Prepare for those interviews like a pro! Research common IT scenarios and practice your responses. Be ready to demonstrate your problem-solving skills and how you handle high-pressure situations—just like you would in the role!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Keep an eye on our job postings and make sure your application stands out!
We think you need these skills to ace IT Associate, Europe in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Associate role. Highlight your technical expertise, especially in areas like networking and support for various operating systems, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and problem-solving. Share specific examples of how you've tackled complex issues in the past, and let us see your personality come through.
Showcase Your Adaptability: In a high-velocity environment like ours, adaptability is key. Use your application to demonstrate how you've successfully navigated change or learned new technologies quickly. We want to know you can keep up with our dynamic team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process. We can’t wait to hear from you!
How to prepare for a job interview at Industrious
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking principles like TCP/IP, DHCP, and DNS. Be ready to discuss how you've applied these in real-world scenarios, especially in a multi-site environment. This will show that you’re not just familiar with the concepts but can also navigate the complexities of different technical landscapes.
✨Showcase Your Member-First Mentality
Prepare examples of how you've provided exceptional support in previous roles. Think about times when you resolved complex issues while keeping the member's experience at the forefront. This will demonstrate your ability to maintain professionalism and composure under pressure, which is crucial for this role.
✨Be Ready to Innovate
Think of instances where you've identified recurring technical hurdles and suggested improvements. Highlight your proactive approach to learning new technologies and adapting to unique challenges. This will illustrate your drive for continuous improvement and innovation, which is key for success in a fast-paced environment.
✨Familiarise Yourself with Tools
Get comfortable with the specific tools mentioned in the job description, like Google Workspace, Slack, and MDM platforms. If you have experience with similar tools, be prepared to discuss how you’ve used them effectively. This will show that you’re ready to hit the ground running and can contribute from day one.