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- Tasks: Provide expert IT support across Europe, solving complex tech issues with a member-first approach.
- Company: Join Industrious, the largest premium workplace-as-a-service provider, fostering collaboration and innovation.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Exciting travel opportunities across Europe and a fast-paced, evolving work environment.
- Why this job: Be part of a dynamic team that values diversity and celebrates individuality while making a real impact.
- Qualifications: 3+ years in IT support, strong networking knowledge, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.
Role Overview: Industrious is seeking a highly adaptable IT Support Specialist to join our global technology team. While we maintain high enterprise standards and clear operational frameworks, we operate in a high-velocity environment supporting diverse sites across Europe. We are looking for a versatile IT professional who possesses a broad technical curiosity and a genuine passion for resolving complex issues. This role requires an individual who excels in a multifaceted support environment—someone who stays ahead of the curve, constantly learning and innovating to improve the member experience. You will balance rigorous adherence to our global security protocols with the ability to navigate the unique technical landscapes of our various European locations.
Key Responsibilities
- Comprehensive IT Support & Service Excellence: Provide expert Tier 1-2 support across multiple European locations, managing a diverse ecosystem of hardware and software (macOS, Windows, iOS, and SaaS tools). Act as the primary technical point of contact for members, resolving complex queries with a "Member-First" mentality and ensuring every interaction is handled with professional polish. Lead on-site technical setups for new location launches, ensuring that all infrastructure—from high-end AV systems to local printing solutions—perfectly aligns with Industrious’ global standards.
- Network Intelligence & Vendor Partnership: Advanced Network Oversight: While we utilize a dedicated network vendor for core architecture, you must possess a deep conceptual and practical understanding of networking principles (TCP/IP, DHCP, DNS, VLANs) to provide sophisticated on-site management. Technical Liaison: Act as the "boots-on-the-ground" expert when collaborating with our network provider, ensuring that site-specific nuances across Europe are communicated effectively and that local connectivity remains seamless.
- Strategic Sales Support & Member Consulting: Technical Diplomacy: Partner with the business team during the sales cycle for enterprise prospects. You will provide the professional clarity and technical reassurance needed—specifically regarding network security—to help close complex deals. The "Calm in the Storm": Maintain a composed, professional demeanor when handling urgent technical queries from high-value members, ensuring they feel supported even in high-pressure situations.
- Technical Innovation & Adaptability: Mastering the Unknown: Demonstrate a proactive drive to explore new technologies and situations. Whether it’s a new hardware rollout or a unique site constraint, you approach the unknown as an opportunity to learn, innovate, and improve. Process Evolution: Identify recurring technical hurdles and suggest "outside-the-box" improvements to our standard playbooks to increase efficiency across the European portfolio.
Systems Experience
- Enterprise SaaS & Productivity: Google Workspace (administration and support), Slack, and AI-assisted tools like Gemini for high-velocity workflows.
- Endpoint Management (MDM): Deep familiarity with Mobile Device Management (MDM) platforms such as Jumpcloud and Kandji (Iru) for policy enforcement and deployment across a multi-site environment.
- Operating Systems: Comprehensive Tier 1/2 support, deployment, and troubleshooting experience for macOS, iPadOS, and Windows ecosystems.
- Infrastructure & AV: Administration and support for physical on-site infrastructure, including Zoom Room/Meeting Room technologies, enterprise Audio Visual (AV) systems, and network printing solutions (e.g., Xerox).
- Identity & Access Management (IAM): Experience with user account lifecycle management, provisioning, and deprovisioning.
Requirements & Competencies
- Experience: 3+ years in a high-touch IT Support or Systems Administration role, ideally within a multi-site or fast-growing environment.
- Networking Fluency: Strong understanding of enterprise-grade networking. You must be able to "speak the language" fluently to troubleshoot alongside specialized vendors and explain concepts to non-technical members.
- Agile Problem-Solving: A track record of staying productive and calm in ambiguous situations where a standard solution may not be immediately apparent.
- Communication Mastery: Exceptional interpersonal skills; ability to pivot from deep technical troubleshooting to a professional sales presentation with ease.
- Operational Drive: A self-starter who loves to learn and is disciplined enough to maintain global standards while operating in a fast-paced, evolving landscape.
- Mobility: Willingness to travel across European sites to provide high-touch support and lead local infrastructure projects.
Compensation: The annual base compensation for this role ranges from £40,000 - £50,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for up to 10% of base salary in performance-related bonus pay.
Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
2nd Line IT Support Specialist in London employer: Industrious
Contact Detail:
Industrious Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Specialist in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Industrious' website and social media. Understanding their values and work environment will help you tailor your responses and show that you're a great fit.
✨Tip Number 2
Practice your technical skills! Since this role is all about IT support, brush up on your knowledge of networking principles and troubleshooting techniques. Be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Show off your communication skills! You’ll need to explain complex tech concepts to non-technical members, so practice articulating your thoughts clearly and confidently. This will help you stand out as a candidate who can bridge the gap between tech and business.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace 2nd Line IT Support Specialist in London
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for IT shine through! Share specific examples of how you've tackled complex issues in the past and what drives your curiosity in technology. We love seeing candidates who are genuinely excited about problem-solving.
Tailor Your Application: Make sure to customise your application to reflect the role of a 2nd Line IT Support Specialist. Highlight your experience with macOS, Windows, and networking principles, and don’t forget to mention any relevant tools you’ve used. This shows us you understand what we’re looking for!
Be Professional Yet Authentic: While we appreciate a professional tone, don’t be afraid to let your personality come through! We value authenticity and want to know who you are beyond your technical skills. A touch of your individuality can make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at Industrious!
How to prepare for a job interview at Industrious
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, iOS, and SaaS tools. Be ready to discuss your experience with these systems and how you've tackled complex issues in the past. This will show that you're not just familiar with the tech but can also provide top-notch support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled tricky technical problems before. Think about times when you had to think outside the box or adapt quickly to new challenges. This will demonstrate your agile problem-solving abilities, which are crucial for this role.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You might need to pivot from deep technical discussions to more casual conversations with non-technical members. Being able to communicate effectively will set you apart and show that you can be a great team player.
✨Embrace the Culture
Familiarise yourself with Industrious' values around diversity and collaboration. Be prepared to share how your unique background and experiences can contribute to their inclusive environment. Showing that you align with their culture will make a positive impression.