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For Companies At a Glance
- Tasks: Provide top-notch technical support and maintain customer IT solutions in the Chester area.
- Company: Join a leading company known for its innovation and excellence in the field.
- Benefits: Enjoy competitive pay, career growth, and the chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities for professional development and teamwork.
- Why this job: Make a real difference by solving problems and supporting customers directly.
- Qualifications: Full driving licence and HND or equivalent in electronics and mechanics required.
The predicted salary is between 30000 - 40000 £ per year.
Industrious Recruitment are seeking a Field Based Engineer to cover the Chester area. This is an exciting opportunity to join a leading company within their field.
Duties:
- To achieve Company KPI's of First Time Fix Rate.
- To achieve Company KPI's for Mean Time Between Failure.
- To achieve Company KPI's of Car Stock accuracy.
- To achieve Company KPI's of implementation of ECR's and TB's.
- To achieve Company KPI's of performing PMI's promptly.
- To provide effective Technical Phone Support.
- To provide 1st level IT support for any products that are part of the companies customer solution.
- Work hand in hand with customer IT team to maintain and manage the customer IT solution.
- FSE's must ensure that they introduce themselves to the senior member of the client staff at the start of each site visit.
- Confirmation of fault details / circumstances etc. must be ascertained prior to commencing work on the equipment.
- If work is required on another analyser at site being attended, then admin must be informed prior to any work taking place.
- Customer must be periodically kept informed of any changes to estimated completion time.
- You should communicate with your Regional Field Service Manager (RFSM) at least weekly to keep abreast of activity in your area.
Essential Requirements:
- Must hold a full driving licence.
- HND (HNC with relevant experience) or equivalent in electronic and mechanical engineering.
Field Service Engineer in Chester employer: Industrious
Contact Detail:
Industrious Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know about opportunities in Chester. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company's products. We want you to shine when discussing how you can achieve those KPIs like First Time Fix Rate and Mean Time Between Failure.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled technical issues in the past. This will demonstrate your ability to provide effective Technical Phone Support and handle customer IT solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Field Service Engineer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience and skills that match the job description, like your ability to achieve KPIs and provide technical support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with customer IT solutions and how you can contribute to the team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your ability to achieve the First Time Fix Rate and handle technical issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Industrious
✨Know Your KPIs
Familiarise yourself with the key performance indicators mentioned in the job description, like First Time Fix Rate and Mean Time Between Failure. Be ready to discuss how your previous experiences align with these metrics and how you can contribute to achieving them.
✨Technical Know-How is Key
Brush up on your technical skills related to electronic and mechanical systems. Prepare to answer questions about troubleshooting and providing IT support, as well as any relevant tools or software you’ve used in the past.
✨Communication is Crucial
Since you'll be working closely with clients and their IT teams, practice articulating your thoughts clearly. Think of examples where you've effectively communicated complex information to non-technical stakeholders.
✨Show Your Customer Focus
Demonstrate your commitment to customer service by preparing examples of how you've kept clients informed during projects or resolved issues promptly. Highlighting your proactive approach will show that you understand the importance of client relationships in this role.