At a Glance
- Tasks: Support and develop critical IT applications, ensuring top-notch customer service and patient outcomes.
- Company: Join a leading healthcare provider focused on innovation and customer excellence.
- Benefits: Flexible hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel across the UK and Ireland, plus a commitment to continuous improvement.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: Passion for tech, strong problem-solving skills, and experience in IT support.
The predicted salary is between 45990 - 56210 £ per year.
This is an opportunity to work with an industry-leading healthcare provider, make a real difference to customer success and patient outcomes, and join a collaborative team where innovation, development, and customer excellence are at the heart of everything we do.
This role is responsible for supporting and developing business-critical applications and digital solutions across the organisation. In addition to technical responsibilities, the role will actively contribute to IT strategy, supplier management, project delivery, and continuous improvement initiatives, providing a development pathway.
37.5 hours per week between the hours of 08:30 and 17:30. Additional out of hours (on-call) requirement for this role.
This position plays a vital role in supporting our customers by delivering high-quality IT services throughout the full lifecycle of solutions, including solution design, installation, configuration, implementation, and ongoing technical support. Working across both hardware and software technologies, the role ensures customers receive an outstanding service experience and achieve maximum value from their investment in all products and solutions.
The successful candidate will demonstrate a passion for technology, innovation, and customer excellence, combined with the technical expertise required to deliver application and hardware support both remotely and on-site. Acting as a trusted technical adviser, they will work collaboratively with customers and internal stakeholders to drive successful outcomes, optimise system performance, and contribute to the continuous improvement of our service offering.
A certain amount of travel throughout the UK and Ireland will be required to perform technical support activities, system implementations, and hardware installations. The role is instrumental in ensuring operational excellence, maintaining high customer satisfaction levels, and supporting the successful delivery of key business objectives.
The successful candidate will be expected to take ownership of customer issues, proactively identify opportunities for service enhancement, and contribute to the ongoing development of best practices across the team.
As part of the IT Product Specialist team, the successful candidate will participate in an out-of-hours support rota, providing business-critical support to our customers and demonstrating flexibility and commitment to maintaining service continuity. They will also contribute to the wider strategic goals of the department by sharing knowledge, supporting innovation, and helping to shape the future direction of our IT product support services.
IT Product Specialist in Milton Keynes employer: Industrious Recruitment
Industrious Recruitment is an excellent employer, offering a dynamic work environment in Milton Keynes where safety and efficiency are paramount. Employees benefit from a supportive culture that prioritises professional growth and development, alongside competitive remuneration and flexible working arrangements, making it an ideal place for those seeking meaningful and rewarding employment.
