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- Tasks: Lead and manage service, maintenance, and installation projects across the UK.
- Company: Dynamic company in Milton Keynes with a focus on growth and collaboration.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Why this job: Shape a growing function and make a real impact on national projects.
- Qualifications: 5-10 years in service or installation management with strong negotiation skills.
- Other info: Fast-paced role with opportunities for personal and professional development.
The predicted salary is between 40000 - 50000 £ per year.
Location: Milton Keynes
Salary: Competitive (DOE)
Job Type: Full-time, Permanent
Travel: Occasional UK travel required
Role Overview
We are seeking an experienced and driven Installation / Service Manager to lead and develop a growing service, maintenance, and installation function. This is a key role focused on driving profitable service revenue, managing nationwide installation projects, and building a reliable subcontractor network. You will take full ownership of projects from order through to client sign-off, ensuring high standards of delivery, cost control, and customer satisfaction.
Key Responsibilities
- Service & Installation Management
- Oversee all service, maintenance, and installation activities from order to completion
- Manage rollout programmes requiring installation, ensuring timely and successful delivery
- Develop and implement call-out procedures for service contracts
- Conduct site surveys and produce installation specifications
- Commercial & Sales Support
- Support and contribute to the growth of service and maintenance contract sales
- Work closely with sales teams to identify and develop opportunities
- Lead pricing and cost negotiations to ensure profitability
- Subcontractor Management
- Build and manage a UK-wide network of subcontractors
- Oversee subcontractor performance, onboarding, and training
- Ensure work is delivered to required quality and compliance standards
- Project & Stakeholder Management
- Act as the key point of contact for site and client communication
- Coordinate internal teams and external contractors
- Ensure projects are delivered on time, within budget, and to specification
- Reporting & Performance
- Produce monthly reports on cost performance and delivery metrics
- Monitor service and maintenance costs vs revenue
- Installation costs vs revenue
- Project timelines and completion rates
- Drive continuous improvement across service delivery
Key Skills & Experience
- 5–10 years’ experience in a similar service, contracts, or installation management role
- Strong background in service/maintenance contract sales and delivery
- Proven experience managing subcontractors and outsourced services
- Solid project management experience, including large-scale rollouts
- Strong commercial awareness and negotiation skills
- Experience working with site contacts and managing client relationships
- Knowledge of on-site Health & Safety requirements
- Ability to read and interpret technical/site drawings
- Proficient in Microsoft Office, particularly Excel
Qualifications
- CITB certification (preferred)
- Full UK driving licence
Personal Attributes
- Highly organised with strong attention to detail
- Excellent communication and interpersonal skills
- Confident negotiator and problem solver
- Able to work under pressure in a fast-paced environment
- Proactive, dynamic, and results-driven
- Strong team player with a positive mindset
What’s on Offer
- Competitive salary package
- Opportunity to lead and shape a growing function
- Varied role with national project exposure
- Supportive and collaborative working environment
- Career progression opportunities
Installation / Service Manager in Milton Keynes employer: Industrious Recruitment
Contact Detail:
Industrious Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation / Service Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Installation / Service Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. We want you to show off your knowledge about their service and installation processes. This will demonstrate your genuine interest and make you stand out!
✨Tip Number 3
Practice your negotiation skills! As an Installation / Service Manager, you’ll need to be confident in discussions about pricing and contracts. We suggest role-playing with a friend to get comfortable with those tricky conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Installation / Service Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Installation / Service Manager role. Highlight your experience in service management, project oversight, and subcontractor coordination. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing installations and driving service revenue. Let us know what makes you tick!
Showcase Your Skills: Don’t forget to highlight your key skills in your application. Mention your project management experience, negotiation skills, and any relevant certifications. We’re keen to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience. Plus, it shows you're serious about joining StudySmarter!
How to prepare for a job interview at Industrious Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of service and installation management. Familiarise yourself with the key responsibilities outlined in the job description, especially around managing subcontractors and overseeing projects. Being able to discuss specific examples from your past experience will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As an Installation / Service Manager, you'll need to demonstrate strong leadership abilities. Prepare to talk about how you've successfully led teams or managed projects in the past. Think of situations where you had to negotiate with subcontractors or resolve conflicts, and be ready to share those stories.
✨Be Ready for Technical Questions
Since this role involves interpreting technical drawings and understanding Health & Safety requirements, expect some technical questions during the interview. Brush up on relevant regulations and be prepared to discuss how you've applied this knowledge in previous roles. This will show your potential employer that you can handle the technical aspects of the job.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about their current projects, the team dynamics, or how they measure success in this position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.