At a Glance
- Tasks: Provide expert support and training for haematology analysers across the UK and Ireland.
- Company: Leading company in medical technology with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team with a commitment to innovation and excellence.
- Why this job: Make a difference in healthcare by supporting cutting-edge haematology technology.
- Qualifications: Experience in haematology diagnostics and strong customer service skills required.
The predicted salary is between 40000 - 55000 £ per year.
We are looking for a customer-focused Haematology Application Specialist to provide expert technical support, training, and application expertise across the UK and Ireland. This field-based role involves supporting customers with the installation, verification, and optimisation of haematology analysers, delivering high-quality training, troubleshooting technical issues, and ensuring excellent customer satisfaction.
Key Responsibilities:
- Install, verify, and support haematology instrumentation at customer sites.
- Deliver customer training both onsite, remotely, and at company training facilities.
- Provide telephone and remote technical support, resolving application-related queries.
- Assist with software upgrades, instrument configuration, and application updates.
- Support technical investigations alongside Technical Managers and Field Service Engineers.
- Maintain accurate service records, CRM updates, and quality documentation.
- Create and update training materials, SOPs, webinars, and competency programmes.
- Ensure compliance with regulatory, quality, health requirements.
Looking For:
- Experience in haematology diagnostics or laboratory applications.
- Strong troubleshooting and customer service skills.
- Excellent communication and presentation skills.
We think you need these skills to ace Haematology Application Specialist in Milton Keynes
Technical Support
Haematology Instrumentation
Customer Training
Troubleshooting Skills
Software Upgrades
Instrument Configuration
Application Updates
