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For Companies At a Glance
- Tasks: Support customers online through email, live chat, and social media.
- Company: Join a friendly team dedicated to excellent customer service.
- Benefits: Flexible hours, remote work options, and a supportive work environment.
- Why this job: Perfect for problem solvers who love helping people and making a difference.
- Qualifications: Experience in online customer service and strong communication skills.
- Other info: Fast-paced role with opportunities to grow and develop your skills.
The predicted salary is between 30000 - 48000 £ per year.
We’re looking for a friendly, helpful person to join our team and support customers across our online channels. If you enjoy solving problems and talking to people, this could be a great fit.
About the Role
You’ll be the first point of contact for customers who get in touch through email, live chat, or social media. Your job is to answer questions, sort out issues, and make sure every customer feels looked after.
What You’ll Do
- Reply to customer messages quickly and professionally
- Give clear information and help fix problems
- Keep track of conversations and follow up when needed
- Work with other teams to make sure customers get the help they need
- Keep things positive and customer-focused
What We’re Looking For
- Experience dealing with online customer queries
- Good communication and writing skills
- Able to juggle different tasks at once
- Calm and patient when things get busy
- Comfortable using online systems and tools
Customer Service Advisor in Milton Keynes employer: Industrious Recruitment
Contact Detail:
Industrious Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers online, it’s crucial to sound friendly and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and helpful nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your responses!
Be Clear and Concise: Make sure your writing is easy to read and straight to the point. We appreciate good communication skills, so keep your sentences clear and avoid any unnecessary fluff.
Highlight Relevant Experience: If you've dealt with online customer queries before, make sure to mention it! Share specific examples of how you've helped customers in the past, as this will show us you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Industrious Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the job description and think about how your skills match the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice how you articulate your thoughts. You could even role-play common customer scenarios with a friend. This will help you feel more comfortable and ensure you can convey information clearly during the interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during the interview, as they demonstrate your ability to handle challenges and keep customers happy.
✨Stay Positive and Engaged
During the interview, maintain a positive attitude and show enthusiasm for the role. Remember, the company is looking for someone who can keep things customer-focused, so let your passion for helping others shine through!
