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For Companies At a Glance
- Tasks: Provide top-notch IT support and maintain systems for end users.
- Company: Join a dynamic team in Milton Keynes focused on innovative IT solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the go-to person for tech challenges and make a real difference.
- Qualifications: 2+ years in IT support, with skills in hardware, software, and networking.
- Other info: Fast-paced environment with a focus on compliance and security.
The predicted salary is between 30000 - 42000 £ per year.
Industrious Recruitment are seeking an IT Support Engineer to work for a client in the Milton Keynes area. The role involves providing a comprehensive and efficient service to support all end users, including all aspects of IT administration, from desktop and end-user support to basic maintenance of servers and network devices/services. Additionally, the role holder will help implement and maintain ISO 27001 controls and processes and work to improve informatics security and infrastructure.
Responsibilities:
- Carry out all aspects of IT administration from desktop and end user support to basic maintenance of servers and network devices/services.
- Work in a fast-paced environment, deliver effective support to the user base and be the first point of contact for all IT challenges.
- Ensure that the IT ServiceDesk system is kept up to date and accurate at all times, with all tickets logged and updated to maintain internal and external compliance requirements.
- Identify operational problems and work with others to find resolutions, ensuring outcomes are documented.
- Proactively monitor systems, raising alerts where necessary to ensure that the appropriate team member is made aware to investigate potential issues.
- Work with the team and Director of Informatics/Head of Infrastructure to ensure compliance with various accreditations/certifications, including ISO 27001.
- Work alongside third-party IT support providers to raise and manage higher-tier issues and projects.
Person Specification:
- Knowledge and experience in PC/laptop physical hardware set-up and maintenance.
- Knowledge and experience in desktop software configuration, including Windows 10/11, and working with OUs and Group Policies.
- Knowledge and experience in MS Office applications.
- Knowledge and experience of working with an IT ServiceDesk system.
- Knowledge of user onboarding/off-boarding in a MS AD environment.
- Understanding of basic network technologies such as LAN, switch, wi-fi.
- Knowledge and experience in troubleshooting user issues, such as log on, printing, application (MS Office apps) etc.
- Working knowledge of IT security.
- Minimum of 2 years experience working in a similar role.
IT Support Engineer employer: Industrious Recruitment
Contact Detail:
Industrious Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events in Milton Keynes. You never know who might have a lead on that perfect IT Support Engineer role!
✨Tip Number 2
Don’t just sit back and wait for job alerts. Be proactive! Reach out to companies you admire directly, even if they’re not advertising a position. Show them why you’d be a great fit for their team.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills and common IT support scenarios. Practice explaining how you’ve solved user issues in the past. We want to see your problem-solving skills shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with desktop support, server maintenance, and any relevant certifications like ISO 27001. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We love seeing candidates who can think on their feet and find solutions quickly, especially in a fast-paced environment like ours.
Keep It Professional but Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through! A bit of humour or a personal touch can make your application stand out. Just remember to keep it relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Industrious Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC/laptop hardware and software, especially Windows 10/11. Be ready to discuss your experience with troubleshooting user issues and how you've handled IT challenges in the past.
✨Familiarise Yourself with ISO 27001
Since the role involves maintaining ISO 27001 controls, it’s crucial to understand what this entails. Prepare to talk about any previous experience you have with compliance and how you can contribute to improving informatics security.
✨Show Off Your ServiceDesk Skills
The IT ServiceDesk system is key for this position. Be prepared to explain how you've used similar systems in the past, how you keep tickets updated, and why accurate logging is important for compliance.
✨Demonstrate Team Collaboration
This role requires working closely with others, including third-party IT support providers. Think of examples where you've successfully collaborated with a team to resolve issues or improve processes, and be ready to share those stories.