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- Tasks: Provide technical support and maintain customer IT solutions in the Chester area.
- Company: Join a leading company in the engineering field with a strong reputation.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Why this job: Make a real difference by solving technical issues and supporting customers directly.
- Qualifications: HND or equivalent in engineering, full driving licence, and strong fault-finding skills.
- Other info: Dynamic role with opportunities for travel across the UK, Ireland, and Northern Ireland.
The predicted salary is between 30000 - 40000 £ per year.
Industrious Recruitment are seeking a Field Based Engineer to cover the Chester area. This is an exciting opportunity to join a leading company within their field.
Duties:
- To achieve Company KPI’s of First Time Fix Rate.
- To achieve Company KPI’s for Mean Time Between Failure.
- To achieve Company KPI’s of Car Stock accuracy.
- To achieve Company KPI’s of implementation of ECR’s and TB’s.
- To achieve Company KPI’s of performing PMI’s promptly.
- To provide effective Technical Phone Support.
- To provide 1st level IT support for any products that are part of the companies customer solution.
- Work hand in hand with customer IT team to maintain and manage the customer IT solution.
- FSE’s must ensure that they introduce themselves to the senior member of the client staff at the start of each site visit.
- Confirmation of fault details / circumstances etc. must be ascertained prior to commencing work on the equipment.
- If work is required on another analyser at site being attended, then admin must be informed prior to any work taking place.
- Customer must be periodically kept informed of any changes to estimated completion time.
- You should communicate with your Regional Field Service Manager (RFSM) at least weekly to keep abreast of activity in your area.
Essential Requirements:
- Must hold a full driving licence.
- HND (HNC with relevant experience) or equivalent in electronic and mechanical engineering.
- Hydraulic and pneumatic principles.
- Exceptional technical fault-finding skills.
- The ability to read and understand technical diagrams.
- Customer focused – should strive to exceed customer requirements.
- Good and effective written and verbal communicator.
- Job flexibility & willingness to travel – support of peers and juniors throughout the UK, Ireland and Northern Ireland may be required.
- Good working knowledge in MS Windows.
- Track record of supporting IT as part of the provided solution.
- Network certification.
- General knowledge in MS Office products, Outlook, Word, Excel and PowerPoint.
Field Service Engineer in Chester employer: Industrious Recruitment
Contact Detail:
Industrious Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Chester
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. We want to sound confident and articulate when discussing our technical skills and experiences.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their team dynamics or future projects shows that we’re engaged and thinking about how we can contribute to their success.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in keeping us on their radar. Plus, it’s a great chance to reiterate our enthusiasm for the role.
We think you need these skills to ace Field Service Engineer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills, especially in electronic and mechanical engineering, and any relevant experience you have with fault-finding and customer support.
Showcase Your Communication Skills: Since effective communication is key in this role, don’t forget to showcase your written and verbal communication skills in your application. Mention any experiences where you’ve successfully interacted with clients or worked as part of a team.
Highlight Your Flexibility: We’re looking for someone who’s flexible and willing to travel. Make sure to mention any previous roles where you’ve had to adapt to changing circumstances or travel for work, as this will show you’re a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Industrious Recruitment
✨Know Your Technical Stuff
Brush up on your technical knowledge, especially around electronic and mechanical engineering principles. Be ready to discuss specific fault-finding techniques and how you’ve applied them in past roles. This will show that you’re not just familiar with the theory but can also put it into practice.
✨Understand the Company’s KPIs
Familiarise yourself with the key performance indicators mentioned in the job description, like First Time Fix Rate and Mean Time Between Failure. Prepare examples from your previous experience that demonstrate how you’ve successfully met similar KPIs in the past.
✨Show Off Your Customer Focus
Prepare to discuss how you’ve gone above and beyond for customers in previous roles. Think of specific instances where you’ve communicated effectively with clients or resolved issues promptly. This will highlight your customer-centric approach, which is crucial for this role.
✨Be Ready to Talk IT Support
Since the role involves providing IT support, be prepared to discuss your experience with MS Windows and any relevant network certifications. You might even want to brush up on common IT issues and solutions, so you can confidently answer any technical questions that come your way.