At a Glance
- Tasks: Lead a dynamic retail team and ensure smooth operations at our new Dagenham store.
- Company: Join ITS, a leading independent power and hand tool supplier in the UK.
- Benefits: Enjoy competitive pay, 28 days holiday, and opportunities for career progression.
- Other info: Fast-paced environment with a supportive management team and room for growth.
- Why this job: Be part of an exciting new store and make a real impact on customer experience.
- Qualifications: Experience in team leadership and exceptional customer service skills required.
The predicted salary is between 13.99 - 13.99 £ per hour.
ITS are one of the largest independent power & hand tool suppliers in the UK with a hugely successful on-line presence and retail operation with ambitious plans for future growth and development. Our company prides itself on its strong work ethic, friendly and sociable atmosphere with a management structure who are supportive and keen to encourage internal progression.
We currently have fantastic opportunities for an experienced Team Leader who feels ready to take the next step to develop their career, as part of the team within our NEW ITS Trade counter and Showroom which is open in Dagenham.
The Role
- To support both the Branch and Assistant Branch Manager in the everyday running of the Trade Counter.
- To ensure day-to-day tasks are completed.
- To be that buddy and escalation point for all Retail Sales Assistants within the store whether that be training or complaint handling.
- Maximising sales opportunities through ongoing training, high standards of merchandising and great stock control procedures.
We are looking for experienced Team Leaders who have:
- Experience in managing and motivating a team.
- The ability to work as a valuable team leader actively supporting others and having a flexible can-do attitude.
- Exceptional Customer Service skills.
- Teamwork skills and a desire to help others.
- Experience within a customer-facing environment.
- A knowledge of power tools and DIY products.
- A keen interest in the products that we sell.
- Motivated and able to use initiative.
- A pleasant, helpful and optimistic outlook.
- Able to work in a busy fast-paced environment.
- Confidence in going the extra mile.
Pay rate £13.99 per hour. We have a Full-time position available working shifts between the hours of 6.45am-8pm across 7 days a week. If you think you have the drive and passion to excel in this role and have the appropriate skills and experience we would love to hear from you.
ITS offer a range of benefits including 28 days holiday (inclusive of Bank holidays) which increases with length of service up to 33 days.
Retail Team Leader - Dagenham employer: Industrial Tool Supplies Ltd
At ITS, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. As a Retail Team Leader in our new Dagenham store, you will benefit from a strong emphasis on internal progression, comprehensive training, and a friendly atmosphere that values teamwork and exceptional customer service. With competitive pay and generous holiday allowances that increase with service, joining our team means being part of a company that truly invests in your growth and well-being.
Contact Details:
Industrial Tool Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader - Dagenham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Industrial Tool Supplies Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Industrial Tool Supplies Ltd!
We think you need these skills to ace Retail Team Leader - Dagenham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Industrial Tool Supplies Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Industrial Tool Supplies Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Industrial Tool Supplies Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Industrial Tool Supplies Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
