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- Tasks: Lead a dynamic retail team and ensure smooth operations at the Trade Counter.
- Company: Join one of the UK's largest independent power and hand tool suppliers.
- Benefits: Earn £13.99 per hour with 28 days holiday and growth opportunities.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
- Why this job: Be part of a friendly team and make a real impact in retail.
- Qualifications: Experience in team management and exceptional customer service skills required.
The predicted salary is between 29000 - 30000 £ per year.
ITS is one of the largest independent power and hand tool suppliers in the UK with a successful online presence and a retail operation that plans for future growth. The company prides itself on a strong work ethic, friendly and sociable atmosphere and a management structure that supports internal progression.
The Role
- Support both the Branch Manager and Assistant Branch Manager in the everyday running of the Trade Counter.
- Ensure day-to-day tasks are completed and act as the buddy and escalation point for all Retail Sales Assistants, providing training and complaint handling.
- Maximise sales opportunities through ongoing training, high standards of merchandising and efficient stock control procedures.
Qualifications and Experience
- Experience in managing and motivating a team.
- The ability to work as a valuable team leader, actively supporting others with a flexible can-do attitude.
- Exceptional customer service skills.
- Teamwork skills and a desire to help others.
- Experience within a customer-facing environment.
- Knowledge of power tools and DIY products.
- A keen interest in the products sold.
- Motivated and initiative-driven.
- Pleasant, helpful and optimistic outlook.
- Ability to work in a busy fast-paced environment.
- Confidence in going the extra mile.
Pay rate: £13.99 per hour. Full-time position working shifts between 6:45am and 8pm across 7 days a week. Benefits include 28 days holiday (inclusive of...
Retail Team Leader - Luton in London employer: Industrial Tool Supplies Ltd
Contact Detail:
Industrial Tool Supplies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader - Luton in London
✨Tip Number 1
Get to know the company inside out! Research ITS and understand their values, products, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly face can make all the difference, and who knows, they might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to team leadership and customer service. We want you to shine, so think about how you can demonstrate your experience and skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ITS team and ready to take on the challenge!
We think you need these skills to ace Retail Team Leader - Luton in London
Some tips for your application 🫡
Show Your Team Spirit: We want to see how you can lead and motivate a team! Share examples of your past experiences where you've supported others, trained new staff, or handled complaints. This will show us you're the perfect fit for our friendly atmosphere.
Highlight Your Customer Service Skills: Exceptional customer service is key in this role. Make sure to include specific instances where you've gone above and beyond for customers. We love seeing that can-do attitude shine through!
Know Your Stuff: Since we deal with power tools and DIY products, it’s a bonus if you have some knowledge in this area. Mention any relevant experience or interest you have in these products to help us see your passion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Industrial Tool Supplies Ltd
✨Know Your Products
Familiarise yourself with the power tools and DIY products that ITS offers. Being able to discuss specific items and their benefits will show your genuine interest and knowledge, which is crucial for a Retail Team Leader role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated a team in the past. Highlight your ability to support others and handle complaints effectively, as this will demonstrate your readiness for the responsibilities of the position.
✨Emphasise Customer Service
Be ready to share experiences where you provided exceptional customer service. Discuss how you went the extra mile to ensure customer satisfaction, as this aligns perfectly with the company's values and expectations.
✨Demonstrate Flexibility and Teamwork
Illustrate your can-do attitude and willingness to adapt in a fast-paced environment. Share stories that highlight your teamwork skills and how you’ve contributed positively to a friendly atmosphere in previous roles.