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For Companies At a Glance
- Tasks: Diagnose and repair cleaning equipment while delivering top-notch customer service.
- Company: Join ICE, the UK's largest independent cleaning tech provider with 50 years of experience.
- Benefits: Enjoy exclusive discounts, health support, life assurance, and generous annual leave.
- Why this job: Be part of a fast-growing company innovating in robotic cleaning technology.
- Qualifications: Experience in field service, strong troubleshooting skills, and a full UK driving licence.
- Other info: Ongoing training and career progression in a dynamic work environment.
The predicted salary is between 32000 - 35000 £ per year.
Location: London
Salary: £35,000 - £32,000 per annum
Join a market leader shaping the future of cleaning technology! With over 50 years of industry experience, ICE is the UK's largest independent provider of cleaning equipment, trusted across retail, healthcare, logistics, manufacturing and education sectors. We're driving innovation within the industry, from advanced robotic cleaning machines to sustainable solutions. If you're hands-on, solution driven and thrive in a fast-paced environment, this is your opportunity to build a career with real momentum!
The Role
As a Field Service Engineer, you'll be the face of ICE, delivering expert maintenance and repairs that keep essential equipment running smoothly across customer sites. No two days are the same. You'll diagnose faults, solve problems on the spot and ensure machines perform at their best, while building strong relationships with our customers who rely on your expertise.
What You'll Be Doing
- Diagnosing, servicing and repairing a wide range of cleaning equipment
- Delivering first-class customer service on-site
- Carrying out planned maintenance and safety testing
- Managing van stock and ordering parts efficiently
- Recording work in real time using our digital systems
- Providing clear and accurate service reports after every visit
- Contributing ideas to improve systems and ways of working
What We're Looking For
- Experience in a Field Service Engineer or similar role
- Strong mechanical and electrical troubleshooting skills
- Hands on expertise with tools and diagnostic equipment
- Customer focussed with excellent communication skills
- Full UK manual driving licence
Why Join ICE?
- Be part of a fast-growing, forward thinking business
- Work with cutting-edge robotic cleaning technology
- Ongoing training, development and career progression
- A company dedicated to sustainability and innovation
Benefits That Work For You
We believe that great people deserve great support. That's why we offer a comprehensive benefits package:
- Reward Gateway Access - exclusive discounts and perks
- Health Shield - everyday healthcare support
- Life Assurance - for peace of mind
- Private Medical Cover
- Company Pension Scheme
- Employee Assistance Programme - 24/7 wellbeing support
- Long Service Awards
- Generous Annual Leave and Birthday Day Off
- Holiday Buy Back Scheme - flexibility when you need it
Join a team that's raising the standards across the industry - your next opportunity starts here!
To Apply
If you feel you are a suitable candidate and would like to work for Industrial Cleaning Equipment Ltd, please do not hesitate to apply.
Field Service Engineer — Cleaning Tech & On-Site Repairs in London employer: Industrial Cleaning Equipment Ltd (ICE)
Contact Detail:
Industrial Cleaning Equipment Ltd (ICE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer — Cleaning Tech & On-Site Repairs in London
✨Tip Number 1
Get to know the company inside out! Research ICE's values, products, and recent innovations. This way, when you get that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to troubleshooting and customer service. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer — Cleaning Tech & On-Site Repairs in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Field Service Engineer or in similar roles. We want to see your mechanical and electrical troubleshooting skills shine through, so don’t hold back on those details!
Show Off Your Customer Skills: Since you'll be the face of ICE, it's crucial to demonstrate your customer service skills in your application. Share examples of how you've built strong relationships with clients in the past – we love a good story!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you explain why you're the perfect fit for this role without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with ICE!
How to prepare for a job interview at Industrial Cleaning Equipment Ltd (ICE)
✨Know Your Tech
Familiarise yourself with the latest cleaning technologies and equipment that ICE uses. Be ready to discuss how your hands-on experience aligns with their advanced robotic cleaning machines and other innovative solutions.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you diagnosed and solved mechanical or electrical issues on-site. Highlight your troubleshooting skills and how you’ve delivered first-class customer service in challenging situations.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since this role involves building strong relationships with customers, demonstrate your excellent communication skills by engaging in a mock interview with a friend or mentor.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to sustainability and innovation in cleaning technology. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.