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For Companies At a Glance
- Tasks: Diagnose and repair cleaning equipment while providing top-notch customer service.
- Company: Join ICE, the UK's largest independent cleaning equipment provider.
- Benefits: Enjoy competitive salary, health support, and generous leave options.
- Why this job: Work with innovative robotic technology and make a real impact.
- Qualifications: Experience in field service and strong troubleshooting skills required.
- Other info: Fast-paced environment with excellent career growth and training opportunities.
The predicted salary is between 24000 - 42000 £ per year.
Location: London
Salary: £35,000 - £32,000 per annum
Join a market leader shaping the future of cleaning technology! With over 50 years of industry experience, ICE is the UK's largest independent provider of cleaning equipment, trusted across retail, healthcare, logistics, manufacturing and education sectors. We're driving innovation within the industry, from advanced robotic cleaning machines to sustainable solutions. If you're hands-on, solution driven and thrive in a fast-paced environment, this is your opportunity to build a career with real momentum!
The Role
As a Field Service Engineer, you'll be the face of ICE, delivering expert maintenance and repairs that keep essential equipment running smoothly across customer sites. No two days are the same. You'll diagnose faults, solve problems on the spot and ensure machines perform at their best, while building strong relationships with our customers who rely on your expertise.
What You'll Be Doing
- Diagnosing, servicing and repairing a wide range of cleaning equipment
- Delivering first-class customer service on-site
- Carrying out planned maintenance and safety testing
- Managing van stock and ordering parts efficiently
- Recording work in real time using our digital systems
- Providing clear and accurate service reports after every visit
- Contributing ideas to improve systems and ways of working
What We're Looking For
- Experience in a Field Service Engineer or similar role
- Strong mechanical and electrical troubleshooting skills
- Hands on expertise with tools and diagnostic equipment
- Customer focussed with excellent communication skills
- Full UK manual driving licence
Why Join ICE?
- Be part of a fast-growing, forward thinking business
- Work with cutting-edge robotic cleaning technology
- Ongoing training, development and career progression
- A company dedicated to sustainability and innovation
Benefits That Work For You
We believe that great people deserve great support. That's why we offer a comprehensive benefits package:
- Reward Gateway Access - exclusive discounts and perks
- Health Shield - everyday healthcare support
- Life Assurance - for peace of mind
- Private Medical Cover
- Company Pension Scheme
- Employee Assistance Programme - 24/7 wellbeing support
- Long Service Awards
- Generous Annual Leave and Birthday Day Off
- Holiday Buy Back Scheme - flexibility when you need it
Join a team that's raising the standards across the industry - your next opportunity starts here!
To Apply
If you feel you are a suitable candidate and would like to work for Industrial Cleaning Equipment Ltd, please do not hesitate to apply.
Field Service Engineer in London employer: Industrial Cleaning Equipment Ltd (ICE)
Contact Detail:
Industrial Cleaning Equipment Ltd (ICE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Get to know the company inside out! Research ICE's products and values so you can chat confidently about how your skills align with their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. Personal connections can make a huge difference!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to troubleshooting and customer service. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight your mechanical and electrical troubleshooting skills, and don’t forget to mention any hands-on expertise with tools!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and problem-solving. Share specific examples of how you've tackled challenges in previous roles to demonstrate your fit for the job.
Showcase Your Communication Skills: As a Field Service Engineer, you'll be interacting with customers regularly. Make sure to highlight your excellent communication skills in your application. This will show us that you can build strong relationships with our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with ICE. Don’t miss out!
How to prepare for a job interview at Industrial Cleaning Equipment Ltd (ICE)
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical troubleshooting skills. Be ready to discuss specific examples of how you've diagnosed and repaired equipment in the past. This will show that you're not just a talker, but someone who can deliver results on the ground.
✨Customer Service is Key
Since you'll be the face of the company, it's crucial to demonstrate your customer service skills. Prepare to share stories where you’ve gone above and beyond for a client or resolved a tricky situation. This will highlight your ability to build strong relationships with customers.
✨Get Hands-On
If possible, bring along any tools or diagnostic equipment you’re familiar with. This shows that you’re hands-on and ready to dive into the role. Plus, it gives you a chance to discuss your practical experience in a tangible way.
✨Ask Smart Questions
Prepare some thoughtful questions about the company’s approach to innovation and sustainability in cleaning technology. This not only shows your interest in the role but also aligns with their values, making you a more attractive candidate.