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For Companies At a Glance
- Tasks: Diagnose and repair cleaning equipment while delivering top-notch customer service.
- Company: Join ICE, the UK's largest independent cleaning tech provider with 50 years of experience.
- Benefits: Enjoy exclusive discounts, health support, life assurance, and generous annual leave.
- Why this job: Be at the forefront of cleaning technology and make a real impact in various sectors.
- Qualifications: Experience in field service, strong troubleshooting skills, and a full UK driving licence.
- Other info: Dynamic role with ongoing training and career progression opportunities.
The predicted salary is between 32000 - 35000 £ per year.
Location: London
Salary: £35,000 - £32,000 per annum
Join a market leader shaping the future of cleaning technology! With over 50 years of industry experience, ICE is the UK's largest independent provider of cleaning equipment, trusted across retail, healthcare, logistics, manufacturing and education sectors. We're driving innovation within the industry, from advanced robotic cleaning machines to sustainable solutions. If you're hands-on, solution driven and thrive in a fast-paced environment, this is your opportunity to build a career with real momentum!
The Role
As a Field Service Engineer, you'll be the face of ICE, delivering expert maintenance and repairs that keep essential equipment running smoothly across customer sites. No two days are the same. You'll diagnose faults, solve problems on the spot and ensure machines perform at their best, while building strong relationships with our customers who rely on your expertise.
What You'll Be Doing
- Diagnosing, servicing and repairing a wide range of cleaning equipment
- Delivering first-class customer service on-site
- Carrying out planned maintenance and safety testing
- Managing van stock and ordering parts efficiently
- Recording work in real time using our digital systems
- Providing clear and accurate service reports after every visit
- Contributing ideas to improve systems and ways of working
What We're Looking For
- Experience in a Field Service Engineer or similar role
- Strong mechanical and electrical troubleshooting skills
- Hands on expertise with tools and diagnostic equipment
- Customer focussed with excellent communication skills
- Full UK manual driving licence
Why Join ICE?
- Be part of a fast-growing, forward thinking business
- Work with cutting-edge robotic cleaning technology
- Ongoing training, development and career progression
- A company dedicated to sustainability and innovation
Benefits That Work For You
We believe that great people deserve great support. That’s why we offer a comprehensive benefits package:
- Reward Gateway Access - exclusive discounts and perks
- Health Shield - everyday healthcare support
- Life Assurance - for peace of mind
- Private Medical Cover
- Company Pension Scheme
- Employee Assistance Programme - 24/7 wellbeing support
- Long Service Awards
- Generous Annual Leave and Birthday Day Off
- Holiday Buy Back Scheme - flexibility when you need it
Join a team that’s raising the standards across the industry - your next opportunity starts here!
To Apply
If you feel you are a suitable candidate and would like to work for Industrial Cleaning Equipment Ltd, please do not hesitate to apply.
Field Service Engineer — Cleaning Tech & On-Site Repairs employer: Industrial Cleaning Equipment Ltd (ICE)
Contact Detail:
Industrial Cleaning Equipment Ltd (ICE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer — Cleaning Tech & On-Site Repairs
✨Tip Number 1
Get to know the company inside out! Research ICE's values, products, and recent innovations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! As a Field Service Engineer, you might be tested on your troubleshooting skills. Brush up on your mechanical and electrical knowledge, and practice using diagnostic tools to impress during practical evaluations.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer — Cleaning Tech & On-Site Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Field Service Engineer or in similar roles. We want to see your mechanical and electrical troubleshooting skills shine through, so don’t hold back on those details!
Show Off Your Customer Skills: Since you'll be the face of ICE, it's crucial to demonstrate your customer service skills in your application. Share examples of how you've built strong relationships with clients in the past – we love a good story!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you explain why you're the perfect fit for this role without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with ICE!
How to prepare for a job interview at Industrial Cleaning Equipment Ltd (ICE)
✨Know Your Tech
Familiarise yourself with the latest cleaning technologies and equipment that ICE uses. Brush up on your mechanical and electrical troubleshooting skills, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since you'll be the face of ICE, it's crucial to highlight your customer service experience. Prepare examples of how you've built strong relationships with clients in previous roles, and be ready to discuss how you handle challenging situations.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle some real-world problems during the interview. Practice articulating your thought process when diagnosing faults or solving issues on the spot, as this will showcase your hands-on expertise and solution-driven mindset.
✨Demonstrate Your Organisational Skills
Managing van stock and ordering parts efficiently is key in this role. Be prepared to discuss how you stay organised and manage your time effectively, especially when juggling multiple tasks or customer visits.