At a Glance
- Tasks: Lead CRM projects and enhance operational procedures to drive business success.
- Company: Join a billion-dollar global company at the forefront of AI technology.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a winning team committed to sustainability and innovation.
- Why this job: Make a real impact in a diverse environment while solving global challenges.
- Qualifications: 2+ years in Business Operations and experience with CRM solutions required.
The predicted salary is between 40000 - 50000 € per year.
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities.
As a truly international company serving people from around the globe, we realise that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference. If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
Responsibilities
- Cross functional coordination of CRM projects
- Provide active technical leadership of CRM to maximise its value to IFS Sales
- Act as the “bridge” between technical teams, vendor technical representatives and the business.
- Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadership
- Make strategic recommendations for enhancements to maximise value from CRM
- Act as business lead for CRM changes from requirements through to implementation.
- Secure leadership buy-in, define requirements, liaise with IT and third parties about development, and co-ordinate testing and deployment effort.
- Lead initiatives in post-acquisition mergers to bring acquired companies onto the IFS standard Sales process and tools.
- Conduct in-depth analysis of CRM issues and potential resolutions (processes, fields, system behaviour, dependencies etc.)
- Ensure issues in CRM and other solutions are understood, with suggested courses of action to resolve them are agreed on and implemented
- Make insightful recommendations to further enhance value realisation by the Sales and Marketing business from its business tools
- Develop processes and concepts for enhanced operational procedures and tools, including where they interact with other processes (contract management tool, screening tool, Dun and Bradstreet data acquisition etc.)
- Perform assessment of existing tools and methodologies to simplify and standardize them
- Drive cross functional initiatives in cooperation with Global and Regional functions
- Perform data analysis as required to maximise business benefits of key processes
- Act as trusted business advisor to organizational management by translating data into insight and decision support
- Oversee business processes and enable organizational adherence to company policies and procedures
- Evaluate CRM business requirements, consolidate and communicate actions as necessary to senior stakeholders
- Manage end user documentation and other enablement collateral (eg. CRM Process Guide)
- Manage Global Operations internal social media/ intranet communication platforms
Qualifications
- 2+ years’ experience in Business Operations or related business support role, ideally with experience in an international organization with matrixed structure.
- University degree or comparable professional experience
- Professional fluency in English
- Experience using one or more mainstream tier-one CRM solutions, ideally to administrator level
- Educational background with focus in the Information Sciences field, and / or experience in technical IT-facing business analyst-type role, ideally working with ERP or CRM applications
- Proficiency in additional languages are a plus
Overall Required Competence
- Exceptional problem-solving skills underpinned by strong systems-based technical and analytical skills.
- Ability to manage complex topics across the complete business landscape and operating functions.
- Good presentation skills.
- Ability and confidence to interact with both internal and external customers.
- Must be responsible with and able to handle confidential information.
- Ability to inspire positive change.
- Proficiency in information technology trends and developments.
Business Analyst – Global Business Operations Staines-upon-Thames, England, United Kingdom Busi[...] in Surrey employer: Industrial and Financial Systems
IFS is an exceptional employer that champions innovation and inclusivity, providing a dynamic hybrid work environment in Staines-upon-Thames. With a commitment to employee growth and sustainability, IFS empowers its team members to make a meaningful impact through cutting-edge AI technology and diverse collaboration. Join us to be part of a global team where your ideas are valued, and you can truly #MakeYourMoment.
Contact Detail:
Industrial and Financial Systems Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst – Global Business Operations Staines-upon-Thames, England, United Kingdom Busi[...] in Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at IFS on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching IFS's latest projects and initiatives. Show that you’re not just interested in the role, but also in how you can contribute to their mission of making a positive impact. Bring your A-game!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves complex topics and analytical skills, consider doing mock interviews with friends or using online resources. Be ready to showcase your thought process during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Team Purple at IFS!
We think you need these skills to ace Business Analyst – Global Business Operations Staines-upon-Thames, England, United Kingdom Busi[...] in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Business Analyst role. Highlight any relevant projects or achievements that showcase your problem-solving abilities and technical expertise.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this position and how you can contribute to our team. Be sure to mention your experience with CRM systems and any innovative ideas you have for enhancing business operations.
Showcase Your Analytical Skills:In your application, provide examples of how you've used data analysis to drive decision-making in previous roles. We love candidates who can translate complex data into actionable insights!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Industrial and Financial Systems
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems mentioned in the job description. Brush up on your knowledge of how they work, their features, and any common issues that arise. Being able to discuss specific examples of how you've used CRM tools effectively will show your technical prowess.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you’ve tackled complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to manage challenges, which are crucial for a Business Analyst role.
✨Understand the Company Culture
Research IFS’s commitment to diversity, innovation, and sustainability. Be ready to share how your values align with theirs and how you can contribute to their mission. This shows that you’re not just looking for a job, but you’re genuinely interested in being part of their team.
✨Prepare Insightful Questions
Think of thoughtful questions to ask at the end of your interview. Inquire about the company’s future projects, how they measure success in the role, or their approach to cross-functional collaboration. This demonstrates your interest in the position and helps you assess if it’s the right fit for you.
