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- Tasks: Lead customer success initiatives and manage relationships in the telecom sector.
- Company: IFS is a billion-dollar company focused on AI-driven enterprise software solutions.
- Benefits: Enjoy flexible work options and a diverse, inclusive workplace culture.
- Why this job: Join a team committed to innovation and making a positive global impact.
- Qualifications: Experience in customer success and project management, with strong communication skills required.
- Other info: Fluency in English and relevant educational background are essential.
The predicted salary is between 48000 - 72000 £ per year.
IFS is a billion-dollar revenue company with 7000+ employees worldwide. Our AI technology powers our enterprise software solutions, enabling customers to excel at critical moments. We are committed to innovation, diversity, and making a positive global impact. Join our diverse, international team to contribute to sustainability and impactful projects. We foster an inclusive environment where you can #MakeYourMoment and drive change with our AI-driven solutions.
We are seeking a Senior Customer Success Manager in Staines-upon-Thames, UK, to ensure customer satisfaction, adoption, and success in the telecom industry.
- Lead virtual teams to deliver customer success and satisfaction
- Manage program deliveries and build relationships with senior stakeholders
- Drive product adoption and help customers discover new features
- Align success strategies with customer goals and industry best practices
- Conduct business reviews and executive meetings
- Identify risks and collaborate internally for seamless experiences
- Secure customer references and identify upsell opportunities
- Monitor KPIs and success metrics
Requirements include proven experience in customer success, delivery project management, industry knowledge, strong communication skills, and a passion for customer relationships. Fluency in English and relevant educational background are essential. We support flexible and hybrid work arrangements to promote diversity and inclusion, fostering community and innovation.
Contact Detail:
Industrial and Financial Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager, Telecom - Field Service Management
✨Tip Number 1
Familiarise yourself with the telecom industry and its current trends. Understanding the challenges and opportunities within this sector will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in customer success and telecom. Attend industry events or join relevant online forums to connect with others in the field. This can lead to valuable insights and potential referrals that may enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlight your experience in managing relationships with senior stakeholders and how you've aligned strategies with customer goals to achieve measurable results.
✨Tip Number 4
Research IFS and their AI-driven solutions thoroughly. Understanding their products and how they impact customer success will allow you to tailor your discussions and show genuine interest in contributing to their mission.
We think you need these skills to ace Senior Customer Success Manager, Telecom - Field Service Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and project management, particularly within the telecom industry. Use specific examples that demonstrate your ability to manage relationships with senior stakeholders and drive product adoption.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relationships and your understanding of the telecom sector. Mention how your skills align with the company's goals and values, particularly their commitment to innovation and sustainability.
Highlight Key Achievements: In your application, emphasise key achievements that relate to customer satisfaction and success metrics. Use quantifiable results to illustrate how you have positively impacted previous employers or clients.
Prepare for Potential Interviews: Anticipate questions related to customer success strategies and your approach to managing virtual teams. Be ready to discuss how you would align success strategies with customer goals and industry best practices.
How to prepare for a job interview at Industrial and Financial Systems
✨Understand the Company and Its Values
Before your interview, take some time to research IFS and its commitment to innovation and diversity. Familiarise yourself with their AI technology and how it impacts customer success in the telecom industry. This will show your genuine interest in the company and help you align your answers with their values.
✨Prepare for Scenario-Based Questions
As a Senior Customer Success Manager, you'll likely face scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of specific examples from your past experiences where you've successfully driven product adoption or resolved customer issues, and be ready to discuss these in detail.
✨Highlight Your Communication Skills
Strong communication is key in this role, especially when managing virtual teams and engaging with senior stakeholders. Be prepared to demonstrate your communication style and how you adapt it to different audiences. Consider sharing examples of how you've effectively communicated complex information to clients or team members.
✨Showcase Your Passion for Customer Success
During the interview, express your enthusiasm for customer success and your dedication to building strong relationships. Discuss what motivates you to ensure customer satisfaction and how you stay updated on industry best practices. This passion will resonate well with the interviewers and highlight your fit for the role.
