Senior Customer Success Manager, Telecom - Field Service Management

Senior Customer Success Manager, Telecom – Field Service Management Full-time IFS is a billion-dollar revenue company with 7000+ employees worldwide. Our AI technology powers our enterprise software solutions, enabling customers to excel at critical moments. We are committed to innovation, diversity, and making a positive global impact. Join our diverse, international team to contribute to sustainability and impactful projects. We foster an inclusive environment where you can #MakeYourMoment and drive change with our AI-driven solutions. We are seeking a Senior Customer Success Manager in Staines-upon-Thames, UK, to ensure customer satisfaction, adoption, and success in the telecom industry. Lead virtual teams to deliver customer success and satisfaction Manage program deliveries and build relationships with senior stakeholders Drive product adoption and help customers discover new features Align success strategies with customer goals and industry best practices Conduct business reviews and executive meetings Identify risks and collaborate internally for seamless experiences Secure customer references and identify upsell opportunities Monitor KPIs and success metrics Requirements include proven experience in customer success, delivery project management, industry knowledge, strong communication skills, and a passion for customer relationships. Fluency in English and relevant educational background are essential. We support flexible and hybrid work arrangements to promote diversity and inclusion, fostering community and innovation. #J-18808-Ljbffr