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- Tasks: Lead customer initiatives, manage program deliveries, and build strong relationships.
- Company: IFS is a billion-dollar company with 7000+ employees, driving AI technology in enterprise software.
- Benefits: Enjoy flexible work arrangements, corporate perks, and a diverse, inclusive environment.
- Why this job: Join a winning team making a global impact through innovation and sustainability.
- Qualifications: Bachelor’s or master’s degree, delivery project experience, and strong interpersonal skills required.
- Other info: Fluency in English and local languages is essential; passion for customer relationships is key.
The predicted salary is between 36000 - 60000 £ per year.
IFS is a billion-dollar revenue company with 7000+ employees worldwide. Our leading AI technology powers our award-winning enterprise software solutions, enabling customers to excel at critical moments. Our commitment to AI adoption keeps us at the forefront of technological advancements, fostering creativity and productivity. We aim to solve society’s challenges through agility, collaboration, and trust. We value diversity and promote an inclusive workforce reflecting various cultures, backgrounds, and viewpoints.
A Customer Success Manager will lead customer-facing initiatives, orchestrate virtual teams, manage program deliveries, and build strong senior customer relationships. The primary goal is ensuring successful adoption and productive use of IFS products, helping customers discover new features, and supporting their digital transformation and long-term engagement.
- Delivery project experience in customer-facing roles (IFS preferred)
- Industry expertise in Aerospace & Defense (A&D) industries
- Understanding of industry trends, KPIs, and value drivers
- Strong knowledge of delivery methodologies and services
- Focus on customer experience with IFS products and services, including third-party solutions
- Managing delivery risks for IFS and partners
- Leading through influence and building trust internally and externally
- Familiarity with Business Value Assessment (BVA) tools and processes
- Ability to develop and measure value metrics
- Understanding of subscription services and renewal processes
- Leading executive steering meetings and reporting progress
- Collaborating with Sales on upsell opportunities
- Engaging with Global Delivery SLT on escalations
- Fluency in English and local languages (verbal and written)
- Ability to coordinate across departments like Support, R&D, and Sales
- Passion for building trusted customer relationships and exceeding expectations
- Bachelor’s or master’s degree or equivalent experience in a relevant field
- Strong interpersonal, listening, and relationship skills
- Experience engaging with executives and maintaining relationships
- Knowledge of IFS Applications
We support flexible and hybrid work arrangements to meet diverse needs, fostering community, innovation, and belonging. Our commitment ensures you can work in a way that suits you while engaging with colleagues and sharing ideas.
Customer Success Manager for Aerospace and Defense employer: Industrial and Financial Systems
Contact Detail:
Industrial and Financial Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager for Aerospace and Defense
✨Tip Number 1
Familiarise yourself with IFS's AI technology and how it applies to the Aerospace and Defence sector. Understanding the specific challenges and opportunities in this industry will help you engage more effectively with potential customers and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the Aerospace and Defence industries, especially those who have experience with customer success roles. Attend relevant webinars, conferences, or online forums to build connections and gain insights into best practices.
✨Tip Number 3
Prepare to discuss your experience with delivery methodologies and how they can be applied to enhance customer success. Be ready to share examples of how you've managed risks and driven value in previous roles.
✨Tip Number 4
Showcase your passion for building trusted relationships by preparing anecdotes that highlight your interpersonal skills. Think about times when you've exceeded customer expectations and how that aligns with IFS's commitment to customer success.
We think you need these skills to ace Customer Success Manager for Aerospace and Defense
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly within the Aerospace and Defense sectors. Emphasise any roles where you've managed customer relationships or led initiatives that align with IFS's focus on AI-driven solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how it relates to IFS's mission. Mention specific examples of how you've helped customers adopt new technologies or improve their processes, showcasing your understanding of industry trends and value drivers.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as knowledge of delivery methodologies, experience with Business Value Assessment tools, and your ability to build trust with customers. Use specific metrics or achievements to demonstrate your impact in previous roles.
Showcase Your Interpersonal Skills: Since the role requires strong interpersonal and relationship-building skills, include examples of how you've successfully engaged with executives or collaborated across departments. This will help illustrate your ability to lead through influence and manage delivery risks effectively.
How to prepare for a job interview at Industrial and Financial Systems
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the Aerospace and Defence industry during the interview. Discuss current trends, key performance indicators, and value drivers that are relevant to IFS's products and services.
✨Highlight Customer Success Experience
Prepare examples from your past roles where you successfully managed customer relationships and drove product adoption. Be ready to discuss how you’ve helped clients achieve their goals and overcome challenges.
✨Emphasise Collaboration Skills
Since the role involves orchestrating virtual teams and collaborating across departments, share specific instances where you effectively worked with cross-functional teams. Highlight your ability to build trust and influence others.
✨Prepare for Value Metrics Discussion
Familiarise yourself with Business Value Assessment tools and processes. Be prepared to discuss how you would develop and measure value metrics for customers, showcasing your analytical skills and focus on customer experience.
