Global Events PMO & Regional Lead in Cardiff

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities.

Summary

We are looking for a highly organized, detail‑driven Global Events PMO & Regional Events Manager to join the Global Events team. This is a critical role that provides the operational backbone of the global events portfolio, bringing structure, pace, and delivery confidence across Tier 1, Tier 2, and regional events.

Essential Duties and Accountabilities

• Establish and run a PMO for the Global Events function, providing clear structure and delivery discipline across the full event portfolio.
• Own and maintain master event timelines, milestones, dependencies, delivery plans, and critical paths for all roles and workstreams across all events.
• Build and manage action trackers, workstream plans, and RACI frameworks, ensuring clear ownership and accountability.
• Run regular project cadence and check‑ins to track progress, close actions, and surface risks or issues early.
• Track cross‑event dependencies between core event areas and proactively manage delivery risk.
• Communicate timelines and progress updates to wider marketing, product and sales teams to ensure deliverables and deadlines are met.
• Define and embed consistent PMO processes, documentation, and reporting standards for the Global Events team.

Regional event coordination (Connect series)

• Act as the central coordination lead for Connect events, ensuring regional teams deliver events in line with the global framework, standards, and timelines.
• Manage the agenda and content production for Main Hall and breakout sessions with regional leads and event production agencies.
• Ensure a high and consistent standard of production & event delivery across all Connect events.
• Coordinate critical paths, deliverables, and responsibilities across regional teams, agencies, and internal stakeholders.
• Support registration, app builds, delegate management, and onsite delivery in partnership with regional teams.
• Lead weekly or regular progress calls with regions and central teams, tracking actions, blockers, decisions, and upcoming milestones.

Project manage cross‑portfolio workstreams including but not limited to the following:

• Registration and delegate operations.
• Travel, accommodation, and rooming lists.
• Exhibition and ancillary meetings.
• Budget, forecasting & operational support.

Provide operational support for monthly forecasting, budget tracking, and PO management where required. Track delivery progress against budget and timeline milestones and flag risks or variances early. Support event‑level financial administration, particularly for regional events. Coordinate post‑event reviews, ensuring insights and follow‑up actions are captured, owned, and progressed. Ensure accurate and timely HubSpot and Power BI inputs, working with event owners to maintain data quality. Support consistent post‑event insight capture, reporting, and continuous improvement across the event portfolio.

Stakeholder & agency coordination

• Act as a day‑to‑day liaison between Global Events, regional stakeholders, agencies, and internal teams.
• Track agency deliverables against agreed scope, timelines, and responsibilities.
• Escalate risks, issues, and decision points clearly, with proposed options and next steps.

Overall Required Competence

• Strong program and project management capability within complex, fast‑paced environments.
• Excellent organizational skills with a high level of attention to detail.
• Ability to manage multiple workstreams and stakeholders in parallel.
• Confident communicator with the ability to work effectively with senior stakeholders and regional teams.
• Proactive, delivery‑focused mindset with strong ownership and follow‑through.
• Process‑driven but pragmatic, applying rigor where it adds value.

Required Education & Experience

• Proven experience in project or programme management, ideally within events, marketing, or complex operational environments.
• Strong proficiency in Microsoft Office tools (Excel, PowerPoint, SharePoint).
• Demonstrated ability to build and run structured PMO‑style processes.
• Comfortable working across global time zones and travelling to events as required.
• Experience managing global or regional event programmes.
• Familiarity with event technology platforms (e.g. Cvent, registration systems, event apps).
• Experience supporting post‑event reporting, ROI, or pipeline impact.
• Formal or informal training in project management methodologies (PMO, PRINCE2, Agile).

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences.