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- Tasks: Be the friendly face of customer service, helping with orders and queries.
- Company: Join a vibrant team at Industria Personnel, dedicated to excellent customer care.
- Benefits: Gain valuable experience in a supportive environment with flexible hours.
- Why this job: Make a real difference by providing top-notch service to customers every day.
- Qualifications: No formal qualifications needed, just a year of customer service experience.
- Other info: Enjoy a dynamic workplace with opportunities for recognition and rewards.
The predicted salary is between 22000 - 26000 £ per year.
Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client’s friendly vibrant team on a temporary basis! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it!
You will be the first point of contact for our customers; confidently delivering a great service with a smile is second nature. Based at their office in Beaumont Leys you will be responsible for the below:
- Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery.
- Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact.
- Ensure that the question of the customer is answered and expectations managed to the highest standard.
- You will identify customer needs and effectively process all customer orders, as well as pre and after sales queries.
- Provide efficient and effective service to customers, undertaking handling of objections if needed.
- Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool.
- Provide the personal touch to their Ecommerce business, delivering a friendly, professional and high-quality service to all customers.
- You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.
Skills and Experience Required:
- No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 1 year).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, databases, and tools.
- A positive attitude, patience, and the ability to remain calm under pressure.
Working hours: 09:00 -17:30 & 09:30 – 18:00 Monday – Friday 40 hours
If you feel this role is right for you then please use the link to apply today, we look forward to hearing from you!
Customer Service Representative in Sandford employer: Industria Personnel Services
Contact Detail:
Industria Personnel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Sandford
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experience where you successfully handled a tough situation. This will demonstrate your ability to think on your feet, which is key for this role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you're proactive and really want the job!
We think you need these skills to ace Customer Service Representative in Sandford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled B2B and B2C interactions, so share specific examples that showcase your ability to deliver a friendly and professional service.
Tailor Your Application: Don’t just send a generic application! We love it when you tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you understand what we're looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills without unnecessary fluff.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at Industria Personnel Services
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer service will help you align your answers with what they’re looking for. It shows you care about the role and are genuinely interested in being part of their team.
✨Showcase Your Experience
Be ready to discuss your previous customer service roles in detail. Use specific examples that highlight your problem-solving skills and how you’ve handled difficult situations. This will demonstrate your ability to think on your feet and provide the high-quality service they expect.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only helps you answer accurately but also shows your potential employer that you value communication. Don’t hesitate to ask for clarification if you need it!
✨Bring a Positive Attitude
A friendly and positive attitude can go a long way in customer service roles. Make sure to convey your enthusiasm for the position during the interview. Smile, maintain eye contact, and let your personality shine through – it’s all about making a great first impression!