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- Tasks: Be the friendly face of customer service, helping customers with their queries and orders.
- Company: Join a vibrant team at Industria Personnel, dedicated to excellent customer care.
- Benefits: Gain valuable experience in a supportive environment with flexible working hours.
- Why this job: Make a real difference by providing top-notch service and building customer relationships.
- Qualifications: No formal qualifications needed, just a year of customer service experience and great communication skills.
- Other info: Enjoy a dynamic workplace with opportunities for recognition and rewards.
The predicted salary is between 22000 - 26000 £ per year.
Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client’s friendly vibrant team on a temporary basis! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it!
You will be the first point of contact for our customers; confidently delivering a great service with a smile is second nature. Based at their office in Beaumont Leys you will be responsible for the below:
- Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery.
- Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact.
- Ensure that the question of the customer is answered and expectations managed to the highest standard.
- You will identify customer needs and effectively process all customer orders, as well as pre and after sales queries.
- Provide efficient and effective service to customers, undertaking handling of objections if needed.
- Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool.
- Provide the personal touch to their Ecommerce business, delivering a friendly, professional and high-quality service to all customers.
- You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.
Skills and Experience Required:
- No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 1 year).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, databases, and tools.
- A positive attitude, patience, and the ability to remain calm under pressure.
Working hours:
09:00 -17:30 & 09:30 – 18:00 Monday – Friday 40 hours.
If you feel this role is right for you then please use the link to apply today, we look forward to hearing from you!
Customer Service Representative in Kirby Muxloe employer: Industria Personnel Services
Contact Detail:
Industria Personnel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Kirby Muxloe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully handled customer issues. Be ready to share these stories during your interview to demonstrate how you can effectively manage objections.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Customer Service Representative in Kirby Muxloe
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled B2B and B2C interactions, so share specific examples that showcase your ability to deliver a friendly and professional service.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Industria Personnel Services
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer service will help you align your answers with what they’re looking for. Show them that you’re genuinely interested in being part of their vibrant team!
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice answering common customer service questions out loud. This will help you articulate your thoughts clearly during the interview. Remember, a friendly tone and a smile can go a long way, even over the phone!
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experience where you successfully handled customer queries or objections. Be ready to discuss how you identified customer needs and resolved issues effectively. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Show Your Positive Attitude
During the interview, let your positive attitude shine through! Employers are looking for candidates who can remain calm under pressure and bring a friendly vibe to their team. Share stories that highlight your patience and resilience in challenging situations.