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- Tasks: Be the friendly face of customer service, helping customers with their queries and orders.
- Company: Join a vibrant team at Industria Personnel, dedicated to excellent customer care.
- Benefits: Gain valuable experience in a supportive environment with flexible working hours.
- Why this job: Make a real difference by providing top-notch service and building customer relationships.
- Qualifications: No formal qualifications needed, just a year of customer service experience and great communication skills.
- Other info: Enjoy a dynamic workplace with opportunities for recognition and rewards.
The predicted salary is between 22000 - 26000 £ per year.
Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client’s friendly vibrant team on a temporary basis! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it!
You will be the first point of contact for our customers; confidently delivering a great service with a smile is second nature. Based at their office in Beaumont Leys you will be responsible for the below:
- Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery.
- Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact.
- Ensure that the question of the customer is answered and expectations managed to the highest standard.
- You will identify customer needs and effectively process all customer orders, as well as pre and after sales queries.
- Provide efficient and effective service to customers, undertaking handling of objections if needed.
- Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool.
- Provide the personal touch to their Ecommerce business, delivering a friendly, professional and high-quality service to all customers.
- You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.
Skills and Experience Required:
- No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 1 year).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, databases, and tools.
- A positive attitude, patience, and the ability to remain calm under pressure.
Working hours:
09:00 -17:30 & 09:30 – 18:00 Monday – Friday 40 hours.
If you feel this role is right for you then please use the link to apply today, we look forward to hearing from you!
Customer Service Representative in Houghton on the Hill employer: Industria Personnel Services
Contact Detail:
Industria Personnel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Houghton on the Hill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully handled customer issues. Be ready to share these during your interview to demonstrate how you can effectively manage objections and provide top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Representative in Houghton on the Hill
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled B2B and B2C interactions, so share specific examples that showcase your ability to deliver a friendly and professional service.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This will help us understand your fit for the role quickly!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the job description, especially around problem-solving and communication. We love seeing candidates who take the time to connect their experience to what we’re looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Industria Personnel Services
✨Know Your Customer Service Basics
Brush up on the key principles of customer service before your interview. Understand what makes great service and be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Practice Your Communication Skills
Since you'll be interacting with a diverse customer base, practice clear and professional communication. Consider role-playing common customer scenarios with a friend to build your confidence in handling queries and objections.
✨Familiarise Yourself with CRM Tools
Get to know the basics of customer service software and CRM tools. If you have experience with any specific systems, be prepared to discuss how you used them to enhance customer interactions and manage information effectively.
✨Showcase Your Problem-Solving Skills
Think of a few examples where you successfully resolved customer issues. Be ready to explain your thought process and how you managed to stay calm under pressure, as this will demonstrate your ability to think on your feet.