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- Tasks: Be the friendly face of customer service, helping with orders and queries.
- Company: Join a vibrant team at Industria Personnel, dedicated to excellent customer care.
- Benefits: Gain valuable experience, work in a supportive environment, and enjoy flexible hours.
- Why this job: Make a real difference by providing top-notch service to customers every day.
- Qualifications: No formal qualifications needed, just a year of customer service experience.
- Other info: Enjoy a dynamic workplace with opportunities for recognition and rewards.
The predicted salary is between 22000 - 26000 £ per year.
Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client’s friendly vibrant team on a temporary basis! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it!
You will be the first point of contact for our customers; confidently delivering a great service with a smile is second nature. Based at their office in Beaumont Leys you will be responsible for the below:
- Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery.
- Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact.
- Ensure that the question of the customer is answered and expectations managed to the highest standard.
- You will identify customer needs and effectively process all customer orders, as well as pre and after sales queries.
- Provide efficient and effective service to customers, undertaking handling of objections if needed.
- Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool.
- Provide the personal touch to their Ecommerce business, delivering a friendly, professional and high-quality service to all customers.
- You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.
Skills and Experience Required:
- No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 1 year).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, databases, and tools.
- A positive attitude, patience, and the ability to remain calm under pressure.
Working hours: 09:00 -17:30 & 09:30 – 18:00 Monday – Friday 40 hours.
If you feel this role is right for you then please use the link to apply today, we look forward to hearing from you!
Customer Service Representative in Exton employer: Industria Personnel Services
Contact Detail:
Industria Personnel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Exton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully handled a tough customer situation. This will demonstrate your ability to think on your feet and manage objections effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Representative in Exton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled B2B and B2C interactions, so share specific examples that showcase your ability to deliver a friendly and professional service.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us understand your fit for the role quickly!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your background aligns with the responsibilities listed in the job description, especially around processing orders and managing customer queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Industria Personnel Services
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer service will help you align your answers with what they’re looking for. Show them that you’re genuinely interested in being part of their vibrant team!
✨Practice Your Communication Skills
Since excellent communication is key for a Customer Service Representative, practice answering common interview questions out loud. Focus on being clear and concise while showcasing your ability to interact professionally. This will help you feel more confident during the actual interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experience where you successfully resolved issues or managed difficult customers. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Show Your Positive Attitude
During the interview, let your positive attitude shine through! Smile, maintain eye contact, and express enthusiasm for the role. Employers want to see that you can bring a friendly and professional touch to their customer interactions.