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- Tasks: Be the friendly face of customer service, helping with orders and queries.
- Company: Join a vibrant team dedicated to providing top-notch service.
- Benefits: Earn £12.50 per hour with flexible working hours and a supportive environment.
- Why this job: Make a real difference by delivering exceptional service to valued customers.
- Qualifications: No formal qualifications needed, just a year of customer service experience.
- Other info: Enjoy a dynamic workplace with opportunities for recognition and rewards.
The predicted salary is between 12 - 16 £ per hour.
Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client’s friendly vibrant team on a temporary basis! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for our customers; confidently delivering a great service with a smile is second nature. Based at their office in Beaumont Leys you will be responsible for the below:
- Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery.
- Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact.
- Ensure that the question of the customer is answered and expectations managed to the highest standard.
- You will identify customer needs and effectively process all customer orders, as well as pre and after sales queries.
- Provide efficient and effective service to customers, undertaking handling of objections if needed.
- Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool.
- Provide the personal touch to their Ecommerce business, delivering a friendly, professional and high-quality service to all customers.
- You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.
Skills and Experience Required:
- No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 1 year).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, databases, and tools.
- A positive attitude, patience, and the ability to remain calm under pressure.
Working Hours: 09:00 -17:30 & 09:30 – 18:00 Monday – Friday 40 hours
Pay: £12.50 per hour
If you feel this role suits your skills please use the link to apply today.
Customer Service Representative employer: Industria Personnel Services
Contact Detail:
Industria Personnel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to sound confident and friendly. Try role-playing common customer service scenarios with a friend to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you’re engaged and eager to learn more about how you can contribute to their customer service goals. Plus, it gives you a chance to assess if the company is the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and provided solutions in the past. Use specific examples that showcase your ability to connect with customers and resolve issues effectively.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and experiences without any confusion.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with the job description, especially your communication skills and problem-solving abilities. This shows us you’re genuinely interested in the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Industria Personnel Services
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer service will help you align your answers with what they’re looking for. Show them that you’re genuinely interested in being part of their vibrant team!
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice answering common customer service questions out loud. This will help you articulate your thoughts clearly during the interview. Remember, a friendly tone and a smile can go a long way, even over the phone!
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to think on your feet and manage objections effectively. This will show the interviewer that you can handle the challenges of the role with ease.
✨Show Enthusiasm and Positivity
Bring your positive attitude to the interview! Employers love candidates who are enthusiastic about providing great service. Share why you enjoy working in customer service and how you can contribute to creating a friendly atmosphere for customers.