At a Glance
- Tasks: Handle customer inquiries, manage accounts, and resolve installation issues.
- Company: Respected client in Hinckley with a focus on excellent customer service.
- Benefits: Competitive pay of £14.35 per hour and supportive team environment.
- Other info: Full onboarding training provided; perfect for career growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: 2+ years in customer service with strong communication and problem-solving skills.
The predicted salary is between 29000 - 30000 £ per year.
Are you a dependable and motivated individual looking for a role where your customer service skills will truly make a difference? Our respected client in Hinckley is seeking Customer Service & Installation Coordinators to join their team on a temporary basis. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service.
Working Hours: Monday to Friday, 9:00am - 5:00pm.
Pay Rate: £14.35 per hour.
Key Role Responsibilities:
- Handle customer inquiries and complaints via phone & email ensuring timely and effective resolution.
- Customer account management.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Take ownership of the customer journey from installer arrival on site through to job completion.
- Manage live-installation issues: where installations fail, coordinate remedials, book follow-up visits, and ensure correct parts are ordered and delivered.
- Call all customers with failed installations from the previous day to advise on next steps and provide reassurance.
- Follow up on open cases without assigned actions, ensuring resolution steps are put in place, agreed, and communicated to the customer.
- Review and follow up on internal raised cases, keeping stakeholders informed and ensuring progress is made.
- Collaborate with installers, resource experts, and managers to resolve live-installation issues quickly and effectively.
Skills and Experience Required:
- No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 2 years).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, databases, and tools.
- A positive attitude, patience, and the ability to remain calm under pressure.
A full onboarding training from day one to provide you with all the knowledge there is to know about not only the role but the company culture and values. This role is perfect for a seasoned customer service professional looking to take their career to the next level. If you are passionate about helping others and excel in a supportive, team-oriented environment, this could be the perfect match for you!
Customer Service & Installation Coordinator employer: Industria Personnel Services
Join a dynamic team in Hinckley where your customer service expertise will shine and make a real impact. Our client offers a supportive work culture that values collaboration and continuous improvement, alongside comprehensive onboarding training to ensure your success. With opportunities for professional growth and a commitment to employee well-being, this role is ideal for those seeking meaningful and rewarding employment in a thriving environment.
Contact Details:
Industria Personnel Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Installation Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service & Installation Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress when it comes to showcasing your problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for your skills. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking!
We think you need these skills to ace Customer Service & Installation Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've handled inquiries and complaints, so share specific examples that demonstrate your problem-solving skills and ability to keep customers happy.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Industria Personnel Services
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Be ready to discuss how you've handled inquiries and complaints in the past, as well as any specific examples where you turned a negative experience into a positive one.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've had to think on your feet. Think of situations where you resolved issues quickly and effectively, especially in high-pressure environments. This will demonstrate your ability to manage live-installation issues.
✨Familiarise Yourself with the Company
Research the company culture and values before the interview. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re not just a fit for the role but also for the team.
✨Practice Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering potential questions.
