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- Tasks: Assist customers via phone and email, resolving queries efficiently.
- Company: Join a dynamic team that values collaboration and support.
- Benefits: Enjoy a Monday to Friday schedule, professional growth, and a positive workplace culture.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: No formal qualifications needed, but 1 year of customer service experience is required.
- Other info: Training provided from day one; temporary position at £12.85 per hour.
Are you looking for your next role in Customer Service? An exciting position awaits as a Customer Service Advisor in a dynamic and supportive environment. This role offers the chance to be part of a dedicated team, where your organisational skills and customer-focused approach will be highly valued.
In this role the primary focus will be on providing outstanding service to customers, ensuring their queries and concerns are resolved efficiently and effectively. This position is ideal for individuals who thrive in a fast-paced setting and take pride in their ability to assist others.
Benefits:
- Work-Life Balance: Enjoy a consistent Monday to Friday schedule, allowing you to maintain a healthy work-life balance.
- Professional Growth: Engage in continuous learning and development opportunities to enhance your skills and advance your career.
- Supportive Environment: Join a team that values collaboration, mutual respect, and a positive workplace culture.
- Empowerment to Innovate: The freedom to think creatively and propose new ideas, with the assurance that your contributions will be valued and recognised.
Key Role Responsibilities:
- Handle customer inquiries via phone & email ensuring timely and effective resolution.
- Engage with customers directly listening and understanding the customers needs, dealing with the query directly or ensuring passed to the correct department to action accordingly.
- Maintain detailed and accurate records of customer interactions and transactions.
Skills and Experience Required:
- No qualifications required however experience in a customer service office based role (minimum 1 year).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, databases, and tools.
- A positive attitude, patience, and the ability to remain calm under pressure.
Training from day one will be provided. Temporary position working Monday - Friday 9am-5pm £12.85 per hour. If you feel this role is for you please use the link to apply today! We look forward to hearing from you.
Customer Service Advisor employer: Industria Personnel Services
Contact Detail:
Industria Personnel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle real-life situations.
✨Tip Number 2
Research StudySmarter's values and culture. Understanding our commitment to a supportive environment will allow you to align your answers with what we value in a team member, making you a more attractive candidate.
✨Tip Number 3
Prepare examples from your previous experience where you've successfully resolved customer issues. Being able to share specific stories will highlight your communication skills and ability to remain calm under pressure.
✨Tip Number 4
Practice active listening techniques. During the interview, show that you can listen attentively and respond thoughtfully, as this is crucial for understanding customer needs in the role of a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've handled inquiries, resolved issues, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Key Skills: In your application, focus on the skills mentioned in the job description, such as excellent communication, patience, and proficiency with customer service software. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Industria Personnel Services
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your past experiences where you successfully resolved customer issues through effective communication.
✨Prepare for Common Scenarios
Expect questions about how you would handle specific customer service scenarios. Prepare by thinking of examples where you dealt with difficult customers or resolved complaints efficiently. This will show your problem-solving skills and ability to think on your feet.
✨Emphasise Your Team Spirit
Since the role involves working in a supportive team environment, highlight your ability to collaborate and respect others. Share instances where you contributed to a positive workplace culture or helped a colleague, showcasing your teamwork skills.
✨Demonstrate Your Adaptability
In a fast-paced setting, adaptability is crucial. Be ready to discuss how you've managed change or adapted to new processes in previous roles. This will reassure the interviewer that you can thrive in their dynamic environment.
