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- Tasks: Be the friendly face of customer service, helping with orders and queries.
- Company: Join a vibrant team at Industria Personnel, dedicated to excellent customer care.
- Benefits: Enjoy free parking, a subsidised canteen, and comprehensive training.
- Other info: Work full-time hours with a supportive team and opportunities for growth.
- Why this job: Make a real difference by providing top-notch service to valued customers.
- Qualifications: Experience in customer service is essential; no formal qualifications needed.
Industria Personnel are looking for highly motivated Customer Service Advisors to complement our client’s friendly vibrant team on a temporary basis! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for their customers; confidently delivering a great service with a smile is second nature. Based at their office in Beaumont Leys you will be responsible for the below:
- Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery.
- Handle inbound customer enquiries across multiple channels, resolving issues efficiently and accurately while ensuring customer questions are fully answered and expectations are managed to a high standard.
- Identify customer needs and provide excellent service by processing orders, managing pre- and post-sales queries, confidently handling objections, and delivering a consistently positive customer experience.
- Using excellent written communication skills to interact with customers through email and chat.
- Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool.
- You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.
- Constantly listen to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service.
Skills & Experience Required:
- No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 1 year).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, databases, and tools.
- Computer literacy, specifically proficiency in Microsoft Office applications.
- A positive attitude, patience, and the ability to remain calm under pressure.
Benefits: Free on-site parking, subsidised canteen, full onboarding training programme.
Working hours: Shifts between the hours of 08:00 -18:00 Monday – Friday 40 hours.
Pay: £26,998.40
Job Type: Full-time, Temporary, office based.
IF you feel you have the experience and skills for this role then please use the link to apply today!
Customer Service Advisor employer: Industria Personnel Services
Contact Detail:
Industria Personnel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled B2B and B2C interactions, so share specific examples that showcase your ability to resolve issues and deliver a great service.
Keep It Professional Yet Friendly: When writing your application, remember to keep your tone professional but friendly. We love a good smile, even in written form! Show us your personality while maintaining a level of professionalism that reflects our vibrant team.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your skills and experiences, especially those related to written communication.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Industria Personnel Services
✨Know the Company
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they prioritise their customers. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer queries in the past.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as dealing with difficult customers or resolving complaints. Prepare your responses to these situations, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer service, or how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.