At a Glance
- Tasks: Be the friendly face of customer service, helping customers with their queries and orders.
- Company: Join a vibrant team at Industria Personnel, dedicated to excellent customer care.
- Benefits: Competitive pay, supportive environment, and recognition for your hard work.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Make a real difference by providing top-notch service and building customer relationships.
- Qualifications: Experience in customer service is a plus; strong communication skills are essential.
The predicted salary is between 26998 - 26998 € per year.
Industria Personnel are looking for highly motivated Customer Service Advisors to complement our clients friendly vibrant team on a temporary basis! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it!
You will be the first point of contact for their customers; confidently delivering a great service with a smile is second nature. Based at their office in Beaumont Leys you will be responsible for the below:
- Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery.
- Handle inbound customer enquiries across multiple channels, resolving issues efficiently and accurately while ensuring customer questions are fully answered and expectations are managed to a high standard.
- Identify customer needs and provide excellent service by processing orders, managing pre- and post-sales queries, confidently handling objections, and delivering a consistently positive customer experience.
- Using excellent written communication skills to interact with customers through email and chat.
- Handle all administrative duties related to the customer service role, including maintaining and updating customer information on their CRM tool.
- You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.
- Constantly listen to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service.
Skills and Experience Required:
- No qualifications required however proven experience in a similar customer service role, demonstrating a strong understanding of customer service principles and practices is required (Minimum 1 year).
- Excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, databases, and tools.
- Computer literacy, specifically proficiency in Microsoft Office applications.
- A positive attitude, patience, and the ability to remain calm under pressure.
Working hours: Shifts between the hours of 08:00 - 18:00 Monday - Friday 40 hours
Pay: £26,998.40
Job Types: Full-time, Temporary, office based.
Customer Service Advisor in Leicester employer: Industria Personnel Services Ltd
Industria Personnel is an exceptional employer, offering a vibrant and supportive work culture where customer service excellence is at the heart of everything we do. Located in Beaumont Leys, our team enjoys a collaborative environment with opportunities for personal growth and recognition for outstanding performance. Join us to be part of a dedicated team that values your contributions and prioritises customer satisfaction.
Contact Detail:
Industria Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leicester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about their customers.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to sound confident and friendly. Try role-playing common customer scenarios with a friend to get comfortable with handling queries and objections.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your ability to think on your feet and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace Customer Service Advisor in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly:When writing your application, remember to keep a professional tone but also let your personality shine through. We love a friendly vibe, so don’t be afraid to show us your positive attitude!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention how your skills align with the responsibilities listed, especially around handling customer queries and using communication tools.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Industria Personnel Services Ltd
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer service will help you align your answers with what they’re looking for. Show them that you’re genuinely interested in being part of their vibrant team!
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key! Prepare examples from your past experiences where you effectively resolved customer issues or handled inquiries. Practise articulating these scenarios clearly, as this will demonstrate your ability to interact professionally with a diverse customer base.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve had to think on your feet to solve a problem. During the interview, share these stories to highlight your strong problem-solving skills. This will show them that you can handle the pressures of the role and still deliver excellent service.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play exercises during the interview. They might ask you to handle a mock customer inquiry or complaint. Practise staying calm and positive while addressing the customer's needs, as this will reflect your ability to manage real-life situations effectively.
