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- Tasks: Greet guests, manage reservations, and ensure a smooth hotel experience.
- Company: Join the vibrant team at Indus Hospitality Group.
- Benefits: Dynamic work environment, growth opportunities, and a supportive culture.
- Why this job: Make memorable experiences for guests while developing your career.
- Qualifications: Must be 18+, with some customer service experience preferred.
- Other info: Flexible shifts, including weekends, in a lively atmosphere.
The predicted salary is between 1200 - 1600 £ per month.
Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.
Essential Duties and Responsibilities:
- Greet, register, and assign rooms to guests.
- Answer telephone.
- Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
- Make and confirm reservations.
- Monitor room availability.
- Block rooms.
- Program wake-up calls.
- Handle guest mail and messages.
- Open and close shifts making cash drops as necessary.
- Maintain market stock and coffee area as needed.
- Finalize transactions completed during the day and process credit card transactions.
- Prepare and print folios for departing guests.
- Create, print, file and transmit required reports.
- Compile daily sales figures and complete the Daily reports.
- Complete End of Month procedures.
- Ensure hotel PMS system is in balance with the reservations system.
- Correct any discrepancies.
- Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service, along with directions and information regarding the local area.
- Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
- Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.
- Report deficiencies.
- Schedule shuttle runs for guests (hotels with shuttle only).
- Perform laundry duties as needed.
- Set up continental breakfast.
Qualifications:
- One to three months related experience and/or training;
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Minimum 18 years of age.
Physical Demands:
The associate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment:
While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.
Why Join Indus Hospitality Group?
At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!
HOTEL NIGHT AUDITOR 11 pm to 7 am weekends required in Rochester employer: Indus Hospitality Group
Contact Detail:
Indus Hospitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOTEL NIGHT AUDITOR 11 pm to 7 am weekends required in Rochester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers related to guest service and hotel operations. This will help you feel more confident and ready to impress the hiring team.
✨Tip Number 3
Dress to impress! Even if the job is behind the scenes, showing up in smart attire demonstrates professionalism and respect for the role. First impressions matter, so make yours count!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at Indus Hospitality Group. Don’t miss out!
We think you need these skills to ace HOTEL NIGHT AUDITOR 11 pm to 7 am weekends required in Rochester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application: Make sure to customise your application for the Hotel Night Auditor role. Highlight any relevant experience or skills that match the job description. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best candidate for the job!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Indus Hospitality Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Hotel Night Auditor. Familiarise yourself with tasks like guest registration, handling payments, and managing reservations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch service, be ready to share examples of how you've handled guest interactions in the past. Think of specific situations where you went above and beyond to ensure customer satisfaction. This will demonstrate your commitment to excellent service.
✨Prepare for Common Questions
Anticipate questions related to cash handling, problem-solving, and teamwork. For instance, you might be asked how you would deal with a difficult guest or how you ensure accuracy when processing transactions. Practising your responses will help you feel more at ease during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical night shift looks like. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
