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- Tasks: Greet guests, manage reservations, and provide top-notch customer service.
- Company: Join the vibrant team at Indus Hospitality Group.
- Benefits: Dynamic work environment with growth opportunities and a supportive culture.
- Why this job: Make memorable experiences for guests while developing your career.
- Qualifications: No experience needed; just bring your passion and enthusiasm!
- Other info: Be part of a collaborative team that values your contributions.
The predicted salary is between 988 - 1219 £ per month.
Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.
Essential Duties and Responsibilities:
- Greet, register, and assign rooms to guests.
- Answer telephone.
- Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
- Make and confirm reservations.
- Monitor room availability.
- Block rooms.
- Program wake-up calls.
- Handle guest mail and messages.
- Perform check-out services.
- Open and close shifts making cash drops as necessary.
- Maintain market stock and coffee area as needed.
- Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
- Provide guests with directions and information regarding the local area.
- Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
- Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.
- Report deficiencies.
- Schedule shuttle runs for guests (hotels with shuttle only).
- Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
- Perform laundry duties as needed.
- Maintain continental breakfast, including closing and cleaning of area.
Requirements Qualifications:
- One to three months related experience and/or training;
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Minimum 18 years of age.
Physical Demands:
The associate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment:
While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.
Why Join Indus Hospitality Group?
At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization. Come grow with us at Indus Hospitality Group!
HOTEL FRONT DESK AGENT in Bath employer: Indus Hospitality Group
Contact Detail:
Indus Hospitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOTEL FRONT DESK AGENT in Bath
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Networking is key! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a front desk agent position or can put in a good word for you.
✨Tip Number 3
When you get an interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a guest. This will help you stand out as someone who truly understands the importance of guest satisfaction.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Indus Hospitality Group!
We think you need these skills to ace HOTEL FRONT DESK AGENT in Bath
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application for the Hotel Front Desk Agent role. Highlight any relevant experience or skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Indus Hospitality Group
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its services, amenities, and local attractions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
As a Hotel Front Desk Agent, excellent customer service is key. Prepare for situational questions by thinking of examples where you've provided outstanding service or resolved conflicts. Role-playing with a friend can help you articulate your responses smoothly.
✨Dress to Impress
First impressions matter! Dress professionally and appropriately for the hotel environment. A smart appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, team dynamics, and growth opportunities. This demonstrates your enthusiasm for the position and helps you assess if it's the right fit for you.