Assistant Asset Manager

THE ROLE

The Assistant Asset Manager will join us at an exciting time of our business growth. You will work within the Asset Management team to deliver a seamless customer experience by playing a crucial role between our customers, Facilities Management, Finance and Asset Management teams.

Key Responsibilities

• Contract administration
• Reading and interpreting lease documentation
• Reviewing tenancy data and improving the quality of lease data held. This includes information about our customers and their leases – key lease events, contractual obligations and financial apportionments for insurance and service charges
• Support both onboarding and offboarding of lease contracts and associated duties including the management of completion or closing statements by engaging with the Accounts Team
• Help us ensuring that our document library remains up to date
• Work with the Facilities and Asset Managers in the preparation of the service charge budgets
• Liaise with the Accounts Team to approve service charge budgets as well as ensuring that they are apportioned appropriately
• Supporting the Accounts Team with customer billing by approving rent, service charges and insurance charges in advance of issue
• Working with the Asset Manager and the Credit Controllers to manage arrears and debt recovery
• Managing insurance claims and oversight of remedial works with the support of the Facilities Management team
• Supporting the administration of rates payable, particularly in relation to changes of liability between Industrials and our customers
• Build positive relationships with our customers through regular meetings to ensure a high level of customer care. Working alongside the Asset Manager to act as a point of escalation for service related issues, general Landlord & Customer liaison and any contractual disputes
• Arranging and undertaking property inspections of common estate areas and units as and when required
• Lead customer applications for alienation or unit level alterations
• Identify any contractual breaches with the support of the Facilities Management team. This might include mid-term repair, end of term dilapidations, non-payment of charges due under the lease or breaches of user restrictions
• Supporting customers with valid insurance claims with the support of the Facilities Management team

Asset Management

• Supporting the Asset Manager when we acquire or dispose of assets
• Supporting the Asset Manager and the Facilities Management Team in the management of vacant property to ensure that units are ready to let
• Supporting the Asset Manager with transactional work. This may include new lettings lease renewals, rent reviews and re-gear opportunities where required
• Supporting the Asset Manager with value add or capital expenditure schemes where feasible
• Supporting the Asset Manager by liaising with third parties such as local planning authorities, in respect of easements & wayleaves, telecoms, and in relation to any legal issues
• Supporting the Asset Manager in pursuing Industrials sustainability objectives

ROLE WITHIN THE TEAM

This is a truly collaborative role, and the Assistant Asset Manager will work with:

• Asset and Senior Asset Managers
• Accounts Team and Credit Controllers
• A range of external third parties – agency partners, solicitors, building surveyors and project managers

SKILLS AND EXPERIENCE

• A relevant degree, working toward the MRICS qualification or recently qualified
• A good understanding of property and asset management
• Proficient with all main applications in the MS Office environment. Experience in using CRM systems would be beneficial
• A UK Driver’s License is essential as well as access to a car

KEY CANDIDATE ATTRIBUTES

• A strong work ethic and tenacity to get the job done in a timely manner and to a high standard
• The ability to thrive in a fast-paced environment and juggle priorities effectively
• A team player who can work professionally with a wide range of third-party service providers
• A strong understanding of Landlord and Tenant legislation and the ability to apply this knowledge to occupational scenarios
• Excellent communication and negotiation skills
• A pro-active attitude to conduct frequent face-to-face customer meetings
• Strong attention to detail
• Good dispute resolution skills and an understanding of the importance of customer service
• Willingness to travel frequently
• Willingness to work with new technologies to improve the business’ operational efficiency

For more details inc salary information please contact our recruitment partner Rory O\’Reilly at Ramsey Heath – rory@ramseyheath.com