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- Tasks: Provide top-notch customer service via phone and email, handling orders and inquiries.
- Company: Join Industrial Scientific, a leader in gas detection technology, committed to worker safety.
- Benefits: Enjoy hybrid work options, competitive pay, and opportunities for bonuses.
- Why this job: Kickstart your career in a supportive environment with growth potential and a focus on innovation.
- Qualifications: Must have at least 1 year of customer service experience and strong communication skills.
- Other info: This is an entry-level role with a clear path to advancement within six months.
The predicted salary is between 24000 - 42000 £ per year.
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Customer Service Associate
Industrial Scientific
Pittsburgh, PA, United States
Hybrid
Contract Adminstrator
Industrial Scientific
Pittsburgh, PA, United States
Hybrid
Manager, Digital Marketing
Industrial Scientific
Pittsburgh, PA, United States
Customer Service Associate – Bilingual French/English
Industrial Scientific
Remote, AB, Canada
Remote No more matching jobs. View All Jobs
The position of Customer Service Associate, Customer Support is based in Pittsburgh. This is an entry level role with the goal to progress to Customer Service Specialist, Customer Support within six months. The primary responsibility of the Customer Service Associate, Customer Support is to provide the best customer service every transaction, every time.
The position of Customer Service Associate, Customer Support is based in Pittsburgh. This is an entry level role with the goal to progress to Customer Service Specialist, Customer Support within six months. The primary responsibility of the Customer Service Associate, Customer Support is to provide the best customer service every transaction, every time.
Essential Duties and Responsibilities:
- Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions.
- After successfully completing training and under mentorship, answer product questions and suggest information about other products and services, process purchase orders, prepare correspondence, and work with internal teams to fulfill customer needs.
- Work with other departments and internal teams to ensure timely and professional resolution of customer requests.
- Responsible for processing customer purchase orders with the highest level of accuracy and efficiency
- Meet personal/team qualitative and quantitative targets.
- Ability to work effectively with team members to resolve customer issues.
- Maintain current knowledge of all product and service offerings.
- Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system
- Requires strong attention to detail, outstanding resourcefulness, and the ability to work independently as well as within a team setting.
Qualifications Required (Non-Negotiable):
- At least 1 year of customer service experience
- Extensive knowledge of Windows software – Excel, Outlook, Word
- Familiarity with CRM systems and practices
- Excellent verbal and written communication skills with a cheerful demeanor along with active listening
- Excellent verbal and written communication skills with a cheerful demeanor along with active listening
- Ability to multi-task, take up to 40 calls per day, set priorities and manage time effectively.
- Availability to work 11:30 am – 8:00 pm EST shift
Qualifications Preferred (Negotiable):
- At least 1 year of high-volume call center experience
- Oracle E Business Suites Order Management and/or Depot Repair experience
- Experience working with distribution.
- Gas detection experience (sales, customer service)
- Experience in Salesforce.com
Educational and/or work experience:
- Bachelor’s degree, associate degree, or equivalent work experience
\”The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The \”EEO is the Law\” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation.\”
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Industrial Scientific
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 32,600.00 – 60,500.00
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Customer Service Representative employer: Indsci
Contact Detail:
Indsci Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding Industrial Scientific's gas detection solutions will not only help you answer customer queries effectively but also show your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially active listening and cheerful responses. Since this role requires excellent verbal and written communication, being able to demonstrate these skills in mock scenarios can set you apart from other candidates.
✨Tip Number 3
Get comfortable with CRM systems and Microsoft Office tools like Excel and Outlook. Brush up on your technical skills, as proficiency in these areas is crucial for managing customer interactions efficiently.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or improved customer satisfaction, as this will showcase your ability to meet the demands of the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Resume: Make sure to customise your resume for the Customer Service Representative role. Highlight relevant customer service experience, especially any high-volume call centre work, and emphasise your communication skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the company's goals.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as proficiency in Windows software, CRM systems, and your ability to multi-task. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Indsci
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service experience during the interview. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service, as this role heavily relies on those skills.
✨Familiarise Yourself with the Company
Research Industrial Scientific and their products before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the company.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer, which can showcase your active listening and engagement.
✨Prepare for Role-Playing Scenarios
Be prepared for potential role-playing scenarios where you may need to demonstrate how you would handle a customer inquiry or complaint. Practising these scenarios can help you feel more confident and show your problem-solving abilities.
