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- Tasks: Lead ITSM migrations and implement BMC Helix ITSM solutions.
- Company: Indra, a global leader in technology and consulting.
- Benefits: 25 days holiday, private medical insurance, flexible working, and development programs.
- Why this job: Join a dynamic team driving innovation in IT service management.
- Qualifications: Extensive experience with BMC Helix ITSM and strong leadership skills.
- Other info: Exciting growth opportunities in a collaborative work environment.
The predicted salary is between 48000 - 72000 £ per year.
ITSM Senior Operational IT Team Leader - 2 year Fixed Term Contract
Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. As the technological partner for its customers’ key operations, Indra is at the core of their business, guided by four values:
- Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.
- Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.
- Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.
- Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.
As we continue to enjoy an exciting period of growth in the UK, we are looking for an ITSM Senior Operational IT Team Leader to support us with our upcoming projects. We are looking for a people manager with technical skills to:
- Lead the due diligence process, Analysis, Design and Transition phases for migration from ServiceNow to BMC Helix ITSM.
- Lead the analysis, technical and functional design, as well as in the future implementation of BMC Helix ITSM, replacing an existing ServiceNow system.
- Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
- Identify and document all relevant processes, configurations, customizations, and integrations.
- Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
- Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment.
- Assess potential risks, technical challenges, and dependencies involved in the migration.
- Deliver clear documentation and strategic recommendations to inform decision-making and planning.
Requirements
- Extensive experience as an IT Systems Integrator delivering highly complex BMC Helix ITSM deployments, preferably within consulting or project-based environments.
- Strong knowledge in implementation, configuration, customization and development of BMC Helix ITSM based on ARSystem and BMC Helix Innovation Suite.
- Demonstrable experience of leading technical teams.
- Strong expertise in BMC Helix ITSM – hands-on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc.
- Knowledge of BMC Helix deployment in On-Prem/SaaS environments using a container-based approach.
- Working knowledge of ServiceNow – capable of navigating, analysing, and understanding existing configurations and processes.
- Proven experience in high complex due diligence, discovery phases, or ITSM migrations.
- Strong interpersonal and communication skills – ability to engage effectively with both technical and non-technical stakeholders.
- Skilled in gathering undocumented knowledge through interviews and workshops.
Benefits
- Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
- Pension – 4% employee and 4% employer
- Private medical insurance (including dental & optical)
- Life assurance
- Income protection
- Employee assistance programs
- Flexible/remote working options
- Charitable initiatives
- Social events (formal & informal)
- Learning and development programs
- Innovative & collaborative work environment
Senior Lead Consultant - BMC Helix ITSM Implementations (Hiring Immediately) in London employer: Indra UK
Contact Detail:
Indra UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lead Consultant - BMC Helix ITSM Implementations (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Indra or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions related to BMC Helix ITSM and the specific role. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past projects and achievements in ITSM implementations. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Indra.
We think you need these skills to ace Senior Lead Consultant - BMC Helix ITSM Implementations (Hiring Immediately) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Lead Consultant. Highlight your experience with BMC Helix ITSM and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for what we do.
Showcase Your Team Leadership Skills: Since we're looking for someone to lead teams, make sure to highlight your leadership experience. Share examples of how you've successfully managed teams and delivered results in past projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Indra UK
✨Know Your BMC Helix Inside Out
Make sure you brush up on your knowledge of BMC Helix ITSM, especially the modules like Smart IT and Change Management. Be ready to discuss your hands-on experience and how you've tackled complex deployments in the past.
✨Showcase Your Leadership Skills
As a Senior Lead Consultant, you'll need to demonstrate your ability to lead technical teams effectively. Prepare examples of how you've managed teams during previous ITSM migrations and how you’ve handled challenges along the way.
✨Understand the Migration Process
Familiarise yourself with the migration from ServiceNow to BMC Helix ITSM. Be prepared to discuss the due diligence process and how you would assess risks and dependencies involved in such a transition.
✨Engage with Stakeholders
Highlight your interpersonal skills by preparing to discuss how you've engaged with both technical and non-technical stakeholders in the past. Think of specific instances where you gathered undocumented knowledge through interviews or workshops.