Operations Administrator - 6 month FTC in Market Deeping

Indra Park Air works with customers all over the globe to make air travel safer. For over 50 years, we’ve been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft.

The reasons behind our success are simple and won’t change. First, we work harder for the customer than the rest. We take time to truly know their needs and create the right product for them. We train them how to use it, we won’t let our equipment be deployed until every detail is right, and then we provide the best care and service for all of our products as long as they are still used.

At Indra Park Air, we stay the best by looking to the future – to new requirements and new possibilities. A radio remains a radio but we never stop thinking about how we can improve it, how we make it and how it can offer more to our customers. It’s no wonder that we are one of only 2% of companies worldwide to hold PLATINUM Level in Investors in People Accreditation.

As the Operations Administrator, you will play a vital role in coordinating order fulfilment of black box jobs, ensuring on-time in full delivery through liaising with the customers to resolve issues and manage expectations. You will also provide support for job administration within the operations and programme teams.

What you will do:

• Monitor the status of black box jobs through the order receipt to fulfilment process, ensuring that issues are resolved or escalated to management where appropriate.
• Liaise with finance to ensure the revenue forecast accurately tracks the status of black box jobs.
• Coordinate with the customers to ensure export and import requirements are understood by all parties and are fully adhered to for all black box jobs.
• Contribute to the ‘Customer & Countries’ database inputting data & findings to assist with the future delivery of black box jobs.
• Utilise data within the database to develop achievable delivery plans for customer black box jobs.
• Arrange shipment of black box customer orders in accordance with the planned despatch date.
• Collate data necessary to determine tariff codes and export codes and submit part numbers for codification within the TCD/ECD process.
• Carry out export verification checks on exported shipments.
• Provide cover for the Shipping and International Trade Officer during absence.
• Provide administrative support to the Programme Managers including Programme setup, monitoring and closure.
• Administer material resolution on all programme jobs, ensuring any excess materials are documented and resolved within 6 months of programme closure.
• Any other duties as laid out by Line Management.

Requirements:

• You will be educated to GCSE standard or equivalent.
• We are particularly interested in receiving your application if you have experience in any of the following areas:

• Co-ordination and planning of electronic programmes
• Knowledge of risk assessment and monitoring techniques
• 2+ years of experience as an Operations Administrator or in a similar position
• Ability to work to tight deadlines and to manage multiple projects at pace
• Experience with the following tools and packages would be beneficial: MS Office packages, data management software.

Benefits:

• Flexitime and core hours – 37.5 hrs a week, core hrs between 0930-1500
• Enhanced Holiday – 25 days plus bank holidays
• Enhanced Pension Scheme – up to 8% company contribution
• Life Assurance
• Liberty Days - you can request up to 3 days of your annual leave ‘on the day’
• Buying and Selling Holidays
• Long service and retirement awards
• Private healthcare
• Flu vaccinations
• Cycle to work scheme
• Subsidised staff canteen
• Free parking
• Training
• Continuous Learning
• Employee Assistance Programme and Wellbeing Services

Indra Park Air is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.