Role Overview
We are seeking a Performance Assurance Manager to manage and oversee the Performance Assurance obligations delivered under the Proteus contract, ensuring that the service continues to meet contractual performance requirements and that performance assurance activities are properly governed, evidenced, monitored and reported. The role provides leadership across performance assurance, asset and item management, lifecycle and obsolescence monitoring, performance compliance, data quality, governance reporting and corrective action management.
What You Will Do
Manage and oversee the Contractor’s obligations in relation to Performance Assurance, ensuring compliance with the Performance Assurance regime, Performance Assurance Plan and relevant contractual requirements. Own the operational coordination of Performance Assurance activities across the service, ensuring that performance obligations, assurance controls, evidence requirements and governance inputs are clearly defined and actively managed.
Why It Might Be a Fit
The Performance Assurance Manager will work closely with Service Delivery, Asset Management, Technical, Operations and Commercial stakeholders to ensure that contractual performance obligations are understood, controlled and delivered in line with the Performance Assurance Plan and related contract requirements.
Requirements
- Bachelor’s degree in Engineering, Information Technology, Business, Transport Systems, Asset Management or a related discipline.
- Minimum 10 years of experience in performance management, service assurance, asset management, service delivery, operations management or IT service management within complex technology or managed service environments.
- Proven experience managing contractual performance obligations, KPIs, service levels, assurance regimes or performance improvement plans in an SLA-driven environment.
- Experience with service management frameworks such as ITIL.
- Experience with enterprise service management, asset management or reporting tools such as Maximo, ServiceNow, Power BI or equivalent platforms.
- Strong understanding of asset lifecycle management, configuration management, obsolescence management, residual life monitoring and value-for-money assessment principles.
- Experience working with service performance data, operational metrics, reporting packs, dashboards and governance evidence in a structured and auditable manner.
- Strong knowledge of IT service management and operational governance, including incident, problem, change, service review, performance reporting and continuous improvement interfaces.
- Demonstrated ability to coordinate across technical, operational, commercial and client-facing teams in a complex multi-party environment.
- Excellent analytical, communication, stakeholder management and decision‑support capabilities, with the ability to translate complex performance data into clear management insight.
- Strong attention to detail and ability to maintain robust assurance records, action trackers, issue logs, evidence packs and governance outputs.
Benefits
- 25 days per annum + 8 days bank holidays (options to buy/sell days)
- Pension – 4% employee and 4% employer
- Private medical insurance (including dental & optical).
- Life assurance.
- Income protection.
- Employee assistance programs.
- Flexible/remote working options.
- Charitable initiatives.
- Social events (formal & informal).
- Learning and development programs.
- Innovative & collaborative work environment.
Performance Assurance Manager employer: Indra Group
Indra Group is an excellent employer for those seeking to make a significant impact in IT Service Management. With a strong focus on employee growth and development, we offer a collaborative work culture that encourages innovation and continuous learning. Our remote working model provides flexibility, allowing you to balance your professional and personal life while contributing to transformative projects in a dynamic environment.
