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- Tasks: Lead ITSM migration projects and collaborate with teams to enhance service delivery.
- Company: Join Indra, a global leader in technology and consulting.
- Benefits: Enjoy 25 days holiday plus 8 additional days and competitive salary.
- Why this job: Make a real impact in digital transformation and innovation.
- Qualifications: Extensive ITSM experience and strong leadership skills required.
- Other info: Dynamic work environment with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait.
As the technological partner for its customers’ key operations, Indra is at the core of their business, guided by four values:
- Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.
- Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.
- Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.
- Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.
We are looking for an ITSM Senior Operational IT Team Leader to support us with our upcoming projects. We are looking for a people manager with technical skills to:
- Lead the due diligence process, Analysis, Design and Transition phases for migration from ServiceNow to BMC Helix ITSM.
- Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
- Identify and document all relevant processes, configurations, customizations, and integrations.
- Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
- Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment.
- Assess potential risks, technical challenges, and dependencies involved in the migration.
- Deliver clear documentation and strategic recommendations to inform decision-making and planning.
Requirements
- Extensive experience in ITSM roles, preferably in consulting or project-based work.
- Demonstrable experience of leading technical teams.
- Strong expertise in BMC Helix ITSM – hands-on experience with modules like Smart IT, CMDB, Change Management, Incident/Problem, etc.
- Knowledge of BMC Helix deployment in On-Prem/SaaS environments using a container-based approach.
- Working knowledge of ServiceNow – capable of navigating, analysing, and understanding existing configurations and processes.
- Strong interpersonal and communication skills – ability to engage effectively with both technical and non-technical stakeholders.
- Skilled in gathering undocumented knowledge through interviews and workshops.
Holidays: 25 days per annum + 8 days
ITSM Senior Operational IT Team Leader in London employer: Indra Group
Contact Detail:
Indra Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Senior Operational IT Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around innovation and trust, so you can align your answers with what they’re looking for. We want you to show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. And remember, apply through our website for the best chance at landing that ITSM Senior Operational IT Team Leader role!
We think you need these skills to ace ITSM Senior Operational IT Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITSM Senior Operational IT Team Leader role. Highlight your experience with BMC Helix ITSM and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership in ITSM and how you’ve tackled challenges in past projects. Let us know why you’re excited about joining Indra!
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise, especially with BMC Helix and ServiceNow. We love seeing candidates who can demonstrate their hands-on experience and understanding of these platforms. Be specific about your achievements!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Indra Group
✨Know Your ITSM Stuff
Make sure you brush up on your ITSM knowledge, especially around BMC Helix and ServiceNow. Be ready to discuss specific modules like Change Management and Incident/Problem management, as well as any hands-on experience you've had. This will show that you're not just familiar with the tools but can also lead a team effectively.
✨Showcase Your Leadership Skills
As a people manager, it's crucial to demonstrate your leadership style. Prepare examples of how you've successfully led technical teams in the past, particularly during migrations or transitions. Highlight your ability to engage both technical and non-technical stakeholders, as this is key for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and foresight. Think about potential risks and challenges that could arise during the migration process and how you would address them. This will help you showcase your strategic thinking and ability to anticipate future needs.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating complex IT concepts in a way that's easy to understand for non-technical stakeholders. Being able to convey your ideas clearly will build trust and demonstrate your capability to connect with various teams.
