Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage technical changes for TfL’s Integrated Revenue Collection System.
- Company: Join Indra, a global leader in technology and consulting.
- Benefits: Enjoy 25 days holiday plus 8 days, competitive salary, and career growth.
- Why this job: Make a real impact on transport systems while driving innovation and change.
- Qualifications: 15+ years in Change Management with strong analytical and communication skills.
- Other info: Dynamic work environment with opportunities to shape the future of technology.
The predicted salary is between 43200 - 72000 £ per year.
Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait.
As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The Change Manager is responsible for end-to-end management of technical and operational changes across TfL’s Integrated Revenue Collection (IRC) System under the Proteus Programme. The role ensures that all changes are designed, assured, governed, approved, and implemented in full compliance with TfL contractual schedules, protecting live revenue operations, system integrity, safety, and customer experience.
- Lead a team of system integration, service design, testing and technical delivery for controlling all Technical Changes, Interface Changes, and Variations, ensuring strict adherence to TfL’s Technical Authority and Service Assurance frameworks.
- Owns the Change Management framework, ensuring it remains compliant, efficient, and continuously improving.
- Act as a trusted Change authority with TfL Technical Authority, Service Design teams, Operations, Security, and Assurance stakeholders.
- Ensure Change processes are fully integrated with technical Authority governance, Service Design & Service Transition processes and Project Management and System Integration activities.
- Coordinate closely with Related Contractors and Interfacing Parties, ensuring Changes are aligned, communicated, and implemented safely.
- Provide clear, structured reporting on Change status, risks, dependencies, and readiness to senior programme leadership.
- Ensure accurate audit trails, traceability, and version control across all Change records, system artefacts, and related documentation in collaboration with internal IPR management team.
- Monitor Change performance, identify recurring risks or inefficiencies, and drive continual improvement initiatives including the improvement of the Change Management framework.
- Support TfL assurance activities, audits, and governance reviews related to Change management.
Requirements
- Bachelor’s degree (or equivalent) in Engineering, Computer Science, Information Systems, or a related technical discipline.
- ISO/IEC 20000 or ISO 9001 awareness or training related to service and quality management.
- Formal Change, Service Transition, or Project Management certification (e.g. PRINCE2, PMP, Agile delivery frameworks).
- 15+ years’ experience in Change Management within large, complex, mission-critical IT or transport systems.
- Proven experience managing technical changes in revenue collection, ticketing, payments, or large-scale transactional platforms.
- Strong understanding of system integration, interfaces, end-to-end service assurance, technical change assurance, system impact assessment, and risk management.
- Demonstrated ability to manage high-risk, high-availability systems where service continuity is critical.
- Experience working in regulated, contract-driven environments with formal acceptance and assurance regimes.
- Ability to interpret and apply complex contractual requirements and governance frameworks.
- Strong analytical skills to assess design impacts, dependencies, and operational risks.
- Excellent stakeholder communication skills, capable of influencing technical and non-technical audiences.
- High level of organisation, attention to detail, and control over complex change pipelines.
Holidays: 25 days per annum + 8 days
Change Manager in London employer: Indra Group
Contact Detail:
Indra Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Indra. A friendly chat can open doors and give you insider info on the company culture and what they really value in a Change Manager.
✨Tip Number 2
Prepare for the interview by diving deep into Indra's projects and values. Show us how your experience aligns with their focus on innovation and trust. Bring examples of how you've successfully managed change in complex environments to the table!
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply directly through it. This way, you’ll be among the first to know about new opportunities and show your enthusiasm for joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in the minds of the hiring team. Plus, it’s a great chance to reiterate your excitement about the role.
We think you need these skills to ace Change Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Change Manager role. Highlight your experience in managing technical changes and any relevant certifications you have. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for Indra. Remember, we love innovation and connection, so let that show!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Quantify your successes where possible – numbers speak volumes! We’re looking for someone who can drive change effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Indra!
How to prepare for a job interview at Indra Group
✨Know Your Change Management Framework
Before the interview, make sure you have a solid understanding of change management frameworks like ISO/IEC 20000 or PRINCE2. Be ready to discuss how you've applied these in your previous roles, especially in complex IT environments.
✨Showcase Your Stakeholder Communication Skills
Prepare examples that highlight your ability to communicate effectively with both technical and non-technical stakeholders. Think about times when you influenced decisions or navigated challenges through clear communication.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you assess design impacts and operational risks. Bring specific examples of how your analytical skills have helped you manage high-risk changes in past projects.
✨Highlight Continuous Improvement Initiatives
Indra values innovation and improvement, so come armed with examples of how you've driven continual improvement in change management processes. Discuss any frameworks you've improved and the impact it had on service delivery.
