IT Manager

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

• Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.
• Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.
• Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.
• Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with contract with Transport for London.

Responsibilities

• Take over and service ownership and leadership, overall accountability for infrastructure services scope, quality and outcomes, govern delivery against KPIs/SLAs.
• Team leadership: build, motivate and develop high-performing service teams in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards.
• Actively participating in new hirings and TUPE process.
• Responsible for a seamless mission-critical service transition, running infrastructure operations and lifecycle management.
• SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance.
• Act as strategic escalation points for complex issues, overseeing service processes, ensuring risk management, compliance, and security.
• Provide regular performance reporting and contribute to governance forums.
• Stakeholder engagement, principal escalation and reporting point to the client, coordinate with adjacent service towers and third parties.
• Financial stewardship, budget, forecasting and cost-to-serve optimisation.
• Driving continuous improvement. Drive maturity and process optimisation (Lean IT), automation and standardisation.

Requirements

• It is essential that you have IT Operations experience and large-multidisciplinary teams leadership, IT transition and transformation experience.
• Minimum 5 years leading large-scale, mission-critical environments.
• Bachelor’s degree (or equivalent) in Computer Science, Engineering, IT Management or a related discipline.
• ITIL v3 or ITIL 4 Foundation (Managing Professional preferred).
• Desirable: Project Management certification (PRINCE2/PMP) and/or Lean IT.
• Proven experience of at least 8 years as Service Delivery Manager for IT operations on On-premises and Cloud Infrastructure.
• Proven leadership in and Transformations.
• Experience delivering IT services to UK public sector institutions.
• Strong background in infrastructure security, GDPR and PCI DSS compliance.
• Deep knowledge across: Microsoft Windows Server & RedHat Linux, VMWare virtualisation, MS SQL Server, Oracle Database, CISCO networking, Azure Cloud.
• Strong senior-client communication, crisis decision-making, conflict resolution, and stakeholder management skills.
• Demonstrated success in process streamlining, automation, and operational efficiency.

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
• Pension – 4% employee and 4% employer.
• Life assurance.
• Income protection.
• Employee assistance programs.
• Flexible/remote working options.
• Charitable initiatives.
• Social events (formal & informal).
• Learning and development programs.
• Innovative & collaborative work environment.

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.