Change Manager

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

• Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.
• Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.
• Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.
• Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

The Change Manager is responsible for end-to-end management of technical and operational changes across TfL’s Integrated Revenue Collection (IRC) System under the Proteus Programme. The role ensures that all changes are designed, assured, governed, approved, and implemented in full compliance with TfL contractual schedules, protecting live revenue operations, system integrity, safety, and customer experience.

Key responsibilities include:

• Leading a team of system integration, service design, testing and technical delivery for controlling all Technical Changes, Interface Changes, and Variations, ensuring strict adherence to TfL’s Technical Authority and Service Assurance frameworks.
• Owning the Change Management framework, ensuring it remains compliant, efficient, and continuously improving.
• Acting as a trusted Change authority with TfL Technical Authority, Service Design teams, Operations, Security, and Assurance stakeholders.
• Ensuring Change processes are fully integrated with technical Authority governance, Service Design & Service Transition processes and Project Management and System Integration activities.
• Coordinating closely with Related Contractors and Interfacing Parties, ensuring Changes are aligned, communicated, and implemented safely.
• Providing clear, structured reporting on Change status, risks, dependencies, and readiness to senior programme leadership.
• Ensuring accurate audit trails, traceability, and version control across all Change records, system artefacts, and related documentation in collaboration with internal IPR management team.
• Monitoring Change performance, identifying recurring risks or inefficiencies, and driving continual improvement initiatives including the improvement of the Change Management framework.
• Supporting TfL assurance activities, audits, and governance reviews related to Change management.

Requirements:

• Bachelor’s degree (or equivalent) in Engineering, Computer Science, Information Systems, or a related technical discipline.
• ISO/IEC 20000 or ISO 9001 awareness or training related to service and quality management.
• Formal Change, Service Transition, or Project Management certification (e.g. PRINCE2, PMP, Agile delivery frameworks).
• 15+ years’ experience in Change Management within large, complex, mission-critical IT or transport systems.
• Proven experience managing technical changes in revenue collection, ticketing, payments, or large-scale transactional platforms.
• Strong understanding of system integration, interfaces, end-to-end service assurance, technical change assurance, system impact assessment, and risk management.
• Demonstrated ability to manage high-risk, high-availability systems where service continuity is critical.
• Experience working in regulated, contract-driven environments with formal acceptance and assurance regimes.
• Ability to interpret and apply complex contractual requirements and governance frameworks.
• Strong analytical skills to assess design impacts, dependencies, and operational risks.
• Excellent stakeholder communication skills, capable of influencing technical and non-technical audiences.
• High level of organisation, attention to detail, and control over complex change pipelines.

Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)

Pension – 4% employee and 4% employer

Life assurance

Income protection

Employee assistance programs

Flexible/remote working options

Charitable initiatives

Social events (formal & informal)

Learning and development programs

Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.