At a Glance
- Tasks: Provide technical support and maintenance for global customers in the aviation industry.
- Company: Join Indra Park Air, a leader in aviation communication technology.
- Benefits: Flexitime, enhanced holiday, private healthcare, and continuous training opportunities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Kickstart your tech career while making air travel safer for everyone.
- Qualifications: HNC/HND or degree in a technical field; strong analytical and communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Indra Park Air work with customers all over the globe to make air travel safer.
For over 50 years we've been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft.
The reasons behind our success are simple and won't change.
First, we work harder for the customer than the rest.
We take time to truly know their needs and create the right product for them.
We train them how to use it, we won't let our equipment be deployed until every detail is right, and then we provide the best care and service for all our products.
At Indra Park Air we stay the best by looking to the future - to new requirements and new possibilities.
A radio remains a radio, but we never stop thinking about how we can improve it, and how it can offer more to our customers.
It's no wonder that we are one of only 2% of companies worldwide to hold PLATINUM Level in Investors in People Accreditation.
At Indra Park Air, our values guide everything we do, from developing industry-leading technology to supporting our customers around the world.
Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.
Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.
Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future.
Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.
As a Technical Support Engineer, you will provide a maintenance and support service to our UK and international customers.
This is an exciting opportunity to take your first steps towards a career in technical support, with full training provided.
What you will do
- Provide technical customer support via phone, email, and on-site visits.
- Assist with product repairs, warranty work.
- Product and system investigations.
- Maintain and repair communications equipment in-house and at customer locations.
- Deliver technical feedback to Engineering and support continuous product improvement.
- Support exhibitions, customer demonstrations, and international service activities.
- Establish cross functional interfaces to resolve product issues.
What are we looking for
- HNC/HND, degree in a relevant technical discipline, or strong A-Levels in Science and Maths.
- Interest or knowledge of RF communications systems, products, and associated technologies.
- Strong analytical and troubleshooting skills with a logical approach to problem-solving.
- Excellent communication and interpersonal skills, with the ability to build effective working relationships.
- Self-motivated, adaptable, and able to manage own workload with minimal supervision.
- Practical, hands-on approach and a proactive, can-do attitude.
- Strong customer service focus and commitment to delivering high-quality support.
- Effective team player able to collaborate across departments and with external stakeholders.
- Willingness to travel when required.
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role.
Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of security.
Please see the link below for further details regarding the requirements for BPSS clearance:
- Flexitime and core hours - 37.5 hrs a week, core hrs between
- Enhanced Holiday - 25 days plus bank holidays
- Enhanced Pension Scheme - up to 8% company contribution
- Life Assurance
- Liberty Days - you can request up to 3 days of your annual leave 'on the day'
- Buying and Selling Holidays
- Long service and retirement awards
- Private healthcare
- Flu vaccinations
- Cycle to work scheme
- Subsidised staff canteen
- Free parking
- Training
- Continuous Learning
- Employee Assistance Programme and Wellbeing Services
Indra Park Air is an equal employment opportunity employer.
Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.
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Technical Support Engineer employer: Indra Group UK & Ireland
Indra Group UK & Ireland is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible working model that allows for a healthy work-life balance. With a strong commitment to continuous improvement and compliance, employees are empowered to shape the future of information security while benefiting from a collaborative and innovative work culture. The company also provides ample opportunities for career advancement and skill development in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Indra Group UK & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Indra Group UK & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Indra Group UK & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Indra Group UK & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Indra Group UK & Ireland!
How to prepare for a job interview at Indra Group UK & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
